Organizational Effectiveness & Development Flashcards

1
Q

Line of authority within an organization.

A

Chain of Command

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2
Q

Way an organization groups jobs to coordinate work.

A

Departmentalization

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3
Q

Organizational structure in which departments are defined by the services they contribute to the organization’s overall mission, such as marketing and sales, operations, and HR.

A

Functional Structure

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4
Q

Work groups that assist line units by providing specialized services, such as HR.

A

Staff Units

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5
Q

Process of enhancing the effectiveness and efficiency of an organization and the well-being of its members through planned interventions.

A

Organizational Development

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6
Q

Organizational structure in which functional departments are grouped under major product divisions.

A

Product Structure

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7
Q

Organizational structure in which geographic regions define the organizational chart.

A

Geographic Structure

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8
Q

Refers to the number of individuals who report to a supervisor.

A

Span of Control

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9
Q

Work groups that conduct the major business of an organization.

A

Line Units

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10
Q

Organizational structure that combines departmentalization by division and function to gain the benefits of both; results in some employees reporting to two managers rather than one, with neither manager assuming a superior role.

A

Matrix Structure

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11
Q

Refers to the extent to which rules, policies, and procedures govern the behavior of employees in an organization.

A

Formalization

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