Organisational Structures Flashcards

1
Q

What is delegation?

A

the passing on of responsibility and authority to a subordinate

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2
Q

Advantages of delegation

A

staff development/felixbility/frees up some time of the manager

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3
Q

Disadvantages of delegation

A

confidentiality/attitudes and approach of managers/employees may not want to be delegated to/managers are still accountable for what the subordinates do

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4
Q

Who are the 4 motivational theorists?

A

1) Taylor
2) Maslow
3) Mayo
4) Herzberg

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5
Q

Who says;

piecework/division of labour/tight management contol

                 motivates?
A

Taylor

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6
Q

Who says;

teamwork/self actualisation

                 motivates?
A

Maslow

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7
Q

Who says;

recognition/communication/team working

                 motivates?
A

Mayo

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8
Q

Who says;

motivators V’s hygiene factors

                 motivates?
A

Herzberg

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9
Q

List the different types of communication

A

1) Lateral V’s Vertical
2) Internal V’s External
3) One way V’s Two way
4) Formal V’s Informal
5) Open V’s Closed

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10
Q

Advantages of internal recruitment

A

ability already known/promotion can motivate a workforce

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11
Q

Disadvantages of internal recruitment

A

jealousy between staff/have to recruit more staff to fill all positions

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12
Q

Advantages of external recruitment

A

new ideas to the business/no jealousy

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13
Q

Disadvantages of external recruitment

A

more expensive/longer induction period

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14
Q

Where can you advertise a job?

A

newspaper/television/internet/transport/radio

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15
Q

What is a job specification?

A

describing the roles and responsibilities of the job

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16
Q

What is a person specification?

A

essential and desirable skills of the candidate

17
Q

What is the formula for;

productivity

A

output
——————————
number of employees

18
Q

What is the formula for;

labour

A

number of employees that leave a
business
——————————————- X 100
total number of employees

19
Q

What is the formula for;

daily rate of absenteeism

A

number of staff absent on one day
——————————————————– X 100
total number of staff

20
Q

What is the formula for;

annual absenteeism

A
total number of days lost
                due to absenteeism
                   during one year
          ------------------------------------------    X 100
        total number of days that could
            of been worked X number
                       of employees
21
Q

List non financial incentives

A

job enrichment/job rotation/teamwork/empowerment

22
Q

List financial incentives

A

performance relater pay/shares of the business/piece work

23
Q

list features of a tall structure

A

long chain of command/poor communication/more promotional opportunities/ tight management control/

24
Q

list features of a flat structure

A

fewer layers of the hierarchy/wide span of control/more delegation/ less promotional opportunities