Opening Shift

Question 1

Why is security important when opening the store?

Answer 1

Safety for colleagues and customers.

Question 2

How can you help with security?

Answer 2

Check the car park and surrounding area. Always be alert to anything suspicious. Know how to operate the alarm codes. Always lock the entrance doors when the store is not trading.
Ensure that the YSIs are adhered to when opening the store

Question 3

What does YSIs stand for

Answer 3

Yellow Security Instructions

Question 4

What Should be done with tills?

Answer 4

Before the store opens assign till draws to the cashiers who Should put them in their assigned tills.
Ensure the click and collect till is allocated.
Create a till order.

Question 5

Who’s responsibility is it to open and close tills according to the demand in store?

Answer 5

The lead cashier (1st till)

Question 6

Who should ensure that we are always complying with the nil past the till?

Answer 6

Me

Question 7

How do you check that the store has been charged for the correct stock?

Answer 7

By counting the number of pallets delivered.

Question 8

Why is a wrong delivery not good?

Answer 8

It can have significant impact to your stored inventory.

Question 9

What do you do if there are additional or missing pallets in the delivery?

Answer 9

This can be claimed by following the national claims procedure.

Question 10

How do you claim for missing milk.

Answer 10

By using the MDT

Question 11

What is the PIL

Answer 11

Perpetual Inventory Legacy

Question 12

Why must picklists be ticked off and confirmed on stores2014 before opening

Answer 12

So the PIL count is generated for the day before you start selling stock.

Question 13

Why are date checks important?

Answer 13

It is a legal requirement to only sale products that are within date.

Question 14

How many lines on each commodity group should have a spot date check in the morning.

Answer 14

10 lines. If there is an issue on the previous nights date check then a full date check in that commodity is required.

Question 15

When Shouid you delegate tasks

Answer 15

Before starting on your own

Question 16

What is a PI

Answer 16

Partial inventory

Question 17

Who competes a PI

Answer 17

The closing manager every evening.

Question 18

What does the morning manager have to do for pi

Answer 18

They just analyse the PI differences and complete recounts as required to maintain accurate Stock on Hand.
The differences will automatically be printed overnight.

Question 19

If the loss or gain is greater than ____ then the products should be recounted and investigated

Answer 19

£10/€15

Question 20

What do you do for PI when the delivery has already been worked.

Answer 20

Deduct todays delivery from any recounts.

Question 21

When Should the opening manager complete the morning stock maintenance walk?

Answer 21

Once all the stock has been worked.

Question 22

Why is a Morning Stock Maintenance Walk done?

Answer 22

This is required to identify potential stockholding issues and react accordingly.

Question 23

What does it mean when orders are placed on a 1 for day 3?

Answer 23

Order placed on day 1(Monday) will arrive on day 3(Wednesday)

Question 24

How does proper PI’s and stockholdings affect off sales.

Answer 24

If something is off sale because of incorrect stockholding it will take those three days to be delivered.

Question 25

How can we create a great first impression when opening the store?

Answer 25

Open on time.
Quality of products is checked against the best for fresh criteria.
Ensure at least one cashier is at the toll when a customer approaches.
Welcome any customers when you open the store.

Question 26

What is the the morning checklist

Answer 26

Securely open the store ensuring all alarms are deactivated.
Print your Daily Overview.
Allocate roles to your team members with clear time targets.
Complete pallet counts and accept picklists, submit an under or over claim if needed.
Complete the opening due diligence checks in Store Task Manager, including temperature checks.
Review the Pi differences and action recounts before the delivery is worked.
Check Stores2014 for an OPC and action as required, add any stockholding issues to the day’s PI.
Spot check the previous nights date check.
Ensure all necessary inventory controls are in place.
Allocate till drawers to your cashiers including a Click and collect till.
Ensure the store is cleaned as per the Weekly Cleaning Checklist.
Open the store on time ensuring the isles are clear for the customers.