Mod 6 Tech + *Steps review Flashcards
What is the purpose of the review process for apps before they are released in app stores?
To make sure they work well with the company’s devices
What should you do before implementing a fix?
Make sure you have the necessary tools and permissions
What is a software license?
A type of receipt that gives you permission to run the software you paid for.
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What is the first step in troubleshooting a network problem?
Using a standard operating procedure (SOP)
What is the primary purpose of word processing software?
Creating digital documents
What might you need to do after the software is installed?
Restart your computer
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What is the primary purpose of work management software?
To collaborate and coordinate work to meet a specific goal on a deadline
What is one benefit of providing detailed documentation?
It helps if the problem comes back months later.
What is the primary purpose of diagramming software?
To create visual representations of projects
Which spreadsheet software is known for its powerful macro language to automate tasks?
Microsoft Excel
What is productivity software?
Software that helps you get more done in less time
What is the first step after fixing a problem?
Test the results of your fix
What does it mean to consider multiple approaches?
Try different methods to identify the problem
Why should you have the user work with the system after fixing a problem?
To make sure the issue is fully resolved
What is software?
A set of instructions that tells a computer what to do
What is the main advantage of Instant Messaging (IM) software over email?
It has virtually no delay between sending and receiving messages.
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What should you do if the fix might cause a lot of downtime for the organization?
Wait until after hours or the weekend
What is a group chat in IM software?
A chat where multiple people can receive and respond to the messages.
What is the first step you should take when you have a theory about what might be causing a problem?
Test your idea
What is open-source software?
Software that is free to use and can be modified by anyone.
What is bloatware?
Extra software and trial versions that come pre-installed on new computers
What is the fourth step in the troubleshooting process?
Establish a plan and implement the fix
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Why is it important to document your findings after resolving an issue?
To remember what you did and help others
What is a potential risk of using remote assistance software?
It can be used by threat actors to trick people.
What is a potential risk of downloading software from the Internet?
The software might contain a virus.
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What is an App Store?
A platform where users can search for and download apps
What type of software helps you take, edit, and process digital pictures?
Imaging software
What should you do if your theory about the problem is confirmed?
Make a plan of action
What feature helps keep track of what needs to be done, who is doing it, and how it’s going?
Task management
What is the junk email folder?
A folder where spam and unwanted emails are automatically moved
What are the different types of productivity software?
Word processors, spreadsheets, presentation software
What is the primary purpose of spreadsheet software?
To store and calculate data in rows and columns
How can you have the same bookmarks on a smartphone, computer, or tablet?
By signing in to an account linked to the browser
What is the main purpose of collaboration software?
To help people work together effectively
What is a benefit of file sharing through cloud services?
Files can be accessed and edited by multiple people
What is the first step in fixing a problem?
Identifying the problem
What is proprietary software?
Software that is made by companies and sold for profit.
If your theory is not confirmed, what is the next step?
Come up with a new idea
Why is it a good practice to remove unused software from your device?
To avoid potential security threats
After asking questions to identify the problem, what is the next step?
Establish a theory of probable cause
Why is it important to talk to the user when identifying a problem?
To understand the symptoms and recent changes
What is the primary purpose of remote assistance software?
To control another computer as if you were sitting in front of it
What is a benefit of learning one software program?
It allows you to perform common tasks in other programs
What happens to your purchased apps if you delete them from your device?
You can re-download them without paying again
What is the main purpose of digital presentation tools?
To demonstrate ideas using slides
