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CertMaster Learn Tech+ > Mod 6 Tech + *Steps review > Flashcards

Mod 6 Tech + *Steps review Flashcards

1
Q

What is the purpose of the review process for apps before they are released in app stores?

A

To make sure they work well with the company’s devices

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2
Q

What should you do before implementing a fix?

A

Make sure you have the necessary tools and permissions

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3
Q

What is a software license?

A

A type of receipt that gives you permission to run the software you paid for.

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4
Q

LAB

A
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5
Q

What is the first step in troubleshooting a network problem?

A

Using a standard operating procedure (SOP)

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6
Q

What is the primary purpose of word processing software?

A

Creating digital documents

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7
Q

What might you need to do after the software is installed?

A

Restart your computer

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8
Q

LAB

A
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9
Q

What is the primary purpose of work management software?

A

To collaborate and coordinate work to meet a specific goal on a deadline

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10
Q

What is one benefit of providing detailed documentation?

A

It helps if the problem comes back months later.

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11
Q

What is the primary purpose of diagramming software?

A

To create visual representations of projects

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12
Q

Which spreadsheet software is known for its powerful macro language to automate tasks?

A

Microsoft Excel

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13
Q

What is productivity software?

A

Software that helps you get more done in less time

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14
Q

What is the first step after fixing a problem?

A

Test the results of your fix

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15
Q

What does it mean to consider multiple approaches?

A

Try different methods to identify the problem

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16
Q

Why should you have the user work with the system after fixing a problem?

A

To make sure the issue is fully resolved

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17
Q

What is software?

A

A set of instructions that tells a computer what to do

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18
Q

What is the main advantage of Instant Messaging (IM) software over email?

A

It has virtually no delay between sending and receiving messages.

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19
Q

LAB

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20
Q

LAB

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21
Q

What should you do if the fix might cause a lot of downtime for the organization?

A

Wait until after hours or the weekend

22
Q

What is a group chat in IM software?

A

A chat where multiple people can receive and respond to the messages.

23
Q

What is the first step you should take when you have a theory about what might be causing a problem?

A

Test your idea

24
Q

What is open-source software?

A

Software that is free to use and can be modified by anyone.

25
Q

What is bloatware?

A

Extra software and trial versions that come pre-installed on new computers

26
Q

What is the fourth step in the troubleshooting process?

A

Establish a plan and implement the fix

27
Q

LAB

A
28
Q

Why is it important to document your findings after resolving an issue?

A

To remember what you did and help others

29
Q

What is a potential risk of using remote assistance software?

A

It can be used by threat actors to trick people.

30
Q

What is a potential risk of downloading software from the Internet?

A

The software might contain a virus.

31
Q

LAB

A
32
Q

What is an App Store?

A

A platform where users can search for and download apps

33
Q

What type of software helps you take, edit, and process digital pictures?

A

Imaging software

34
Q

What should you do if your theory about the problem is confirmed?

A

Make a plan of action

35
Q

What feature helps keep track of what needs to be done, who is doing it, and how it’s going?

A

Task management

36
Q

What is the junk email folder?

A

A folder where spam and unwanted emails are automatically moved

37
Q

What are the different types of productivity software?

A

Word processors, spreadsheets, presentation software

38
Q

What is the primary purpose of spreadsheet software?

A

To store and calculate data in rows and columns

39
Q

How can you have the same bookmarks on a smartphone, computer, or tablet?

A

By signing in to an account linked to the browser

40
Q

What is the main purpose of collaboration software?

A

To help people work together effectively

41
Q

What is a benefit of file sharing through cloud services?

A

Files can be accessed and edited by multiple people

42
Q

What is the first step in fixing a problem?

A

Identifying the problem

43
Q

What is proprietary software?

A

Software that is made by companies and sold for profit.

44
Q

If your theory is not confirmed, what is the next step?

A

Come up with a new idea

45
Q

Why is it a good practice to remove unused software from your device?

A

To avoid potential security threats

46
Q

After asking questions to identify the problem, what is the next step?

A

Establish a theory of probable cause

47
Q

Why is it important to talk to the user when identifying a problem?

A

To understand the symptoms and recent changes

48
Q

What is the primary purpose of remote assistance software?

A

To control another computer as if you were sitting in front of it

49
Q

What is a benefit of learning one software program?

A

It allows you to perform common tasks in other programs

50
Q

What happens to your purchased apps if you delete them from your device?

A

You can re-download them without paying again

51
Q

What is the main purpose of digital presentation tools?

A

To demonstrate ideas using slides

CertMaster Learn Tech+ (53 decks)

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