MB-910

Question 1

An air conditioning company uses Dynamics 365 Field Service.
When a problem is detected with a customerג€™s air conditioning system, a new case must be opened automatically.
You need to recommend a solution for the company.
What should you recommend?
A. Field Service Mobile
B. Work orders
C. Connected Field Service
D. Universal Resource Scheduling
E. Case management

Answer 1

C. Connected Field Service

Question 2

HOTSPOT -
A service company is planning to implement a new system. You evaluate whether the companyג€™s requirements can be met by using Dynamics 365 Field Service without customizations.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
Hot Area:

You can Create different service levels for different customers Y/N
You can manage warranties Y/N
You can schedule recurring maintenance. Y/N

Answer 2

You can Create different service levels for different customers Y
You can manage warranties N
You can schedule recurring maintenance. Y