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Business > Management #14 > Flashcards

Management #14 Flashcards

1
Q

the process through which people receive, organize, and interpret information from the environment

A

Perception

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2
Q

the set of individual expectations about the employment relationship

A

Psychological Contract

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3
Q

the process of explaining events

A

Attribution

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4
Q

overestimates internal factors and underestimates external factors as influences on someone’s behavior

A

Fundamental Attribution Error

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5
Q

explains personal success by internal causes and personal failures by external causes

A

Self-serving Bias

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6
Q

occurs when attributes commonly associated with a group are assigned to an individual

A

Stereotype

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7
Q

occurs when one attribute is used to develop an overall impression of a person or situation

A

Halo Effect

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8
Q

the tendency to define problems from one’s own point of view

A

Selective Perception

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9
Q

the assignment of personal attributes to other individuals

A

Projection

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10
Q

the systematic attempt to influence how others perceive us

A

Impression Management

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11
Q

the degree to which someone is outgoing, sociable, and assertive

A

Extraversion

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12
Q

the degree to which someone is good-natured, cooperative, and trusting

A

Agreeableness

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13
Q

the degree to which someone is responsible, dependable, and careful

A

Conscientiousness

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14
Q

the degree to which someone is relaxed, secure, and unworried

A

Emotional Stability

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15
Q

the degree to which someone is which curious, open to new ideas, and imaginative

A

Openness to Experience

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16
Q

the extent to which one believes that what happens is within one’s control

A

Locus of Control

17
Q

the degree to which a person tends to defer a authority

A

Authoritarianism

18
Q

describes the extent to which someone is emotionally detached and manipulative

A

Machiavellianism

19
Q

the degree to which someone is able to adjust behavior in response to external factors

A

Self-monitoring

20
Q

a person oriented toward extreme achievement, impatience, and perfectionism

A

Type A Personality

21
Q

predisposition to act in a certain way

A

Attitude

22
Q

discomfort felt when attitude and behavior are inconsistent

A

Cognitive Dissonance

23
Q

the degree to which an individual feels positive or negative about a job

A

Job Satisfaction

24
Q

occur as temporary absenteeism and actual job turnover

A

Withdrawal Behaviors

25
Q

willingness to help others do extra, and feeling positive about the organization

A

Employee Management

26
Q

the extent to which an individual is dedicated to a job

A

Job Involvement

27
Q

the loyalty of an individual to the organization

A

Organizational Commitment

28
Q

a willingness to “go beyond the call of duty” or “go the extra mile” in one’s work

A

Organizational Citizenship

29
Q

an ability to understand emotions and manage relationships effectively

A

Emotional Intelligence

30
Q

strong feelings directed toward someone or something

A

Emotions

31
Q

generalized positive and negative feelings or states of mind

A

Moods

32
Q

the spillover of one’s positive or negative moods onto others

A

Mood Contagion

33
Q

a state of tension caused by extraordinary demands, constraints, or opportunities

A

Stress

34
Q

anything that causes stress

A

Stressor

35
Q

acts in a positive way to increase effort, stimulate creativity, and encourage diligence in one’s work

A

Constructive Stress

36
Q

impairs the performance of an individual

A

Destructive Stress

37
Q

physical and mental exhaustion from work stress

A

Job Burnout

38
Q

aggressive behavior toward coworkers or the work setting

A

Workplace Rage

39
Q

the pursuit of one’s full potential through a personal health promotion program

A

Personal Wellness

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