Management #11 Flashcards
the system of shared beliefs and values that guides behavior in organizations
Organizational Culture
the process through which new members learn the culture of an organization
Socialization
what ones sees and hears when walking around an organization, as a visitor, a customer, or an employee
Observable Culture
consists of core values, or underlying assumptions and beliefs that shape and guide people’s behaviors in an organization
Core Culture
beliefs and values shared by organization members
Core Values
actively develops, communicates, and enacts shared values
Value-based Management
uses symbols to communicate values that help create a desired organizational culture
Symbolic Leader
creates meaning and shared community among organizational members
Workplace Spirituality
in organizations involves inclusiveness, pluralism, and respect for diversity
Multiculturalism
a culture with core values that respect diversity and support multiculturalism
Multicultural Organization
Groups of people who share similar beliefs and values based on their work or personal characteristics
Organizational Subcultures
the belief that one’s membership group or subculture is superior to all others
Ethnocentrism
form among persons who share the same professions and skills
Occupational Subcultures
form among people who work together in the same functional area, such as marketing, sales, and finance
Functional Subcultures
form among people who work together and have roots in the same ethnic community, country, or region of the world
Ethnic Subcultures
