Management #10

Question 1

Arranges people and resources to work toward a goal

Answer 1

Organizing

Question 2

A system of tasks, reporting relationships, and communication linkages

Answer 2

Organization structure

Question 3

Describes the arrangement of work positions within an organization

Answer 3

Organization chart

Question 4

The official structure of the organization

Answer 4

Formal structure

Question 5

The set of unofficial relationships among an organizations members

Answer 5

Informal structure

Question 6

Identifies the informal structures and their embedded social relationships that are active in an organization

Answer 6

Social network analysis

Question 7

The process of grouping people and jobs into work units

Answer 7

Departmentalization

Question 8

Groups together people with similar skills who perform similar tasks

Answer 8

Functional structure

Question 9

A lack of communication and coordination across functions

Answer 9

Functional chimneys problem

Question 10

Groups together people working on the same product, in the same area, with similar customers, or on the same processes

Answer 10

Divisional Structure

Question 11

groups focused on a single product or service

Answer 11

Product Structure

Question 12

groups focused on the same location

Answer 12

Geographical Structure

Question 13

groups focused on the same customers or clients

Answer 13

Customer Structure

Question 14

groups focused on the same processes

Answer 14

Process Structure

Question 15

combines functional and divisional approaches to emphasize project or program teams

Answer 15

Matrix Structure

Question 16

uses permanent and temporary cross functional teams to improve lateral relations

Answer 16

Team Structures

Question 17

Uses information technologies to link with networks of outside suppliers and service contractors

Answer 17

Network Structures

Question 18

a cooperation agreement with another organization to jointly pursue activities of mutual interest

Answer 18

Strategic Alliance

Question 19

Eliminates internal boundaries among subsystems and external boundaries with the external environment

Answer 19

Boundaryless Organization

Question 20

uses IT and the Internet to engage a shifting network of strategic alliances

Answer 20

Virtual Organizations

Question 21

the process of creating structures that accomplish mission and objectives

Answer 21

Organizational Design

Question 22

a form of organization that emphasizes formal authority, order, fairness, and efficiency

Answer 22

Bureaucracy

Question 23

centralized, with many rules and procedures, a clear-cut division of labor, narrow spans of control, and formal coordination

Answer 23

Mechanistic Design

Question 24

decentralized, with fewer rules and procedures, open divisions of labor, wide spans of control, and more personal coordination

Answer 24

Organic Design

Question 25

the concentration of authority for making most decisions at the top levels of the organization

Answer 25

Centralization

Question 26

the dispersion of authority to make decisions throughout all levels of the organization

Answer 26

Decentralization

Question 27

the process of distributing and entrusting work to other persons

Answer 27

Delegation

Question 28

Allows others to make decisions and exercise discretion in their work

Answer 28

Empowerment

Question 29

operates with a minimum of bureaucratic features and encourages worker empowerment and teamwork

Answer 29

Adaptive Organization

Question 30

links all persons with successively higher levels of authority

Answer 30

Chain of Command