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3M051 > Lodging > Flashcards

Lodging Flashcards

1
Q

What is the purpose of Air Force Inns?

A

Maintain mission readiness

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2
Q

If the protocol office manages the business suite reservations, by what time daily will they release rooms to lodging to maximize on-base lodging?

A

1600

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3
Q

All eligible guests listed as priority 2 are assigned rooms…

A

On a space-available basis

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4
Q

Which allowance is authorized to partially reimburse a member for added living expenses incurred when it is necessary to occupy temporary lodging incident to a continental United States(CONUS) permanent change of station(PCS)?

A

Temporary lodging expense (TLE) allowance

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5
Q

Which lodging entitlement is authorized upon initial arrival at an outside the continental United States(OCONUS) TDY, permanent duty station (PDS) while waiting for government quarters?

A

Temporary lodging allowance (TLA)

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6
Q

The general manager issues non-availability at the time lodging reservations are requested or not later than what time period after the reservation is made?

A

1 duty day

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7
Q

Non-availabilities are issued only when all…

A

Government-controller lodging is occupied

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8
Q

According to Air Force Instruction (AFI) 34-246, Air Force Lodging Program, the minimum adequacy standards are defined by…

A

Pay grade

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9
Q

Airmen in the grades of E1-E4 are allowed how many square feet of living space?

A

90

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10
Q

Basic housekeeping services includes…

A

Dusting and vacuuming as necessary

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11
Q

What should housekeepers do in addition to providing basic housekeeping service?

A

Display courteous and helpful behavior toward guests and other lodging employees

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12
Q

General managers should develop a contingency plan that includes how many square feet per person?

A

50

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13
Q

Which factor determines the operational methods for field lodging?

A

Type of deployment location

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14
Q

During a contingency, who determines whether personnel are to be billeted by organization or on a first come, first-served basis?

A

Site commander

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15
Q

In a contingency, how do you account for sleeping bags, cots, or linens that are issued during registration?

A

USAF Readiness Lodging System

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16
Q

The recommended access road for a field laundry operation is…

A

A one-way, circular type traffic pattern

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17
Q

You should plan for each self-help laundry (SHL) system to support how many people?

A

200

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18
Q

What must guests traveling for the purpose of house-hunting show lodging?

A

Leave authorization paperwork or a copy of their orders verifying permissive temporary duty (TDY) status

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19
Q

Guests with guaranteed reservations must check-in by what time the following day before the reservation is cancelled and made available to other guests?

A

0500

20
Q

What type of quarters are transient enlisted aircrew members entitled to?

A

Private room/private or shared bath

21
Q

What property management system(PMS) product can be used to search and retrieve guest information by name, address, or confirmation number from the property and Central Reservation System (CRS) and guarantee codes?

A

Guest data worksheet

22
Q

What Epitome Property Management System(PMS) product allows users to search for accounts using data in any form?

A

Query wizard

23
Q

The front desk backup report contains current information on what area should the lodging computer system go down?

A

Rooms status

24
Q

Which report tells you what rooms are vacant, cleaned, and ready for the next guest to check into?

A

Front desk backup

25
Q

How often does the lodging general manager prepare the occupancy report?

A

Annually

26
Q

What information does the occupancy report provide?

A

Use of quarters by officer and enlisted personnel

27
Q

When may guests check-in to lodging?

A

Any time if rooms are available

28
Q

Normal checkout time is…

A

1100

29
Q

When handling a complaint, repeat what the guest is saying to…

A

Make sure you understand the problem or complaint

30
Q

What base agencies do you refer guests to who request storage for weapons and classified material respectively?

A

Security forces and the command post

31
Q

The preferred way for storing guest’s valuables is…

A

In individually lockable boxes, similar to a bank safe deposit box

32
Q

The housekeeping staff must maintain a log annotating all property found by…

A

Building, date found, room, who found it, and disposition of the property

33
Q

When the housekeeping department is closed, who will the lost and found log be transferred to?

A

Front desk

34
Q

All guests checking in will sign the guest registration form that advises them lodging is authorized to…

A

Apply any unpaid charges to their credit card

35
Q

What must you ensure when room charges are charged to the guest’s credit card and the credit card number was previously entered during the reservation process?

A

That the number and type of card annotated in Epitome Property Management System(PMS) matches the credit card presented

36
Q

What guests are required to pay in advance for up through 30 days if they can’t produce a valid credit card?

A

VQ, VAQ, VOQ

37
Q

Who establishes procedures and guidance for shift change?

A

General manager

38
Q

When is it mandatory to use night depositories?

A

When your funds on-hand exceed established funds storage limits for your operation

39
Q

Who signs the refund voucher or Epitome Property Management System (PMS) generated version to verify receipt of a refund?

A

Guest only

40
Q

Before performing lodging cashier functions, what must you do first?

A

Open your bank

41
Q

Who prepares the financial statements?

A

Nonappropriated funds accounting office(NAF AO)

42
Q

What is the formal plan that reflects monthly and quarterly projected income and expenses for a fiscal year(FY)?

A

An income and expense budget

43
Q

An income and expense budget may also be referred to as…

A

An operating budget

44
Q

When does the accounts payable process begin?

A

With the delivery of a product or service

45
Q

Which public law requires federal agencies to pay their bills on time and take discounts when payments are made by the discount date?

A

97-177

46
Q

What is used by lodging to make sure that the same rate is charged to all occupants for similar accommodations?

A

A rate plan

47
Q

Who approves new rate plans?

A

Headquarters Air Force Personnel Agency, Lodging Branch (HQ AFPC/SVOL)

3M051 (5 decks)

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