Lesson 8 - Electronic Key Systems Applications

Question 1

All EKS use ? digital telephones for their systems.

a. modern
b. colorful
c. expensive
d. proprietary

Answer 1

a. modern

Question 2

A 6x12 EKS maximum capacity for trunks are ? and maximum station capacity is ?.

a. 6/12
b. 12/24
c. 12/6
d. 24/12

Answer 2

a. 6/12

Question 3

A 24x48 EKS maximum capacity for trunks are ? and maximum station capacity is ?.

a. 6/12
b. 12/24
c. 12/6
d. 24/48

Answer 3

d. 24/48

Question 4

What feature has recorded greetings and directs the caller to person or department?

a. voice mail
b. call forward
c. automatic call forward
d. auto-attendant

Answer 4

d. auto-attendant

Question 5

What feature allows conversations using two outside and four inside calls at the same time?

a. voice mail
b. call park
c. conference
d. multi-ring

Answer 5

c. conference

Question 6

Callers’ numbers appear on telephones using which feature?

a. call log
b. caller ID
c. LCD
d. auto-attendant

Answer 6

b. caller ID

Question 7

Allowing your calls to temporarily ring at other locations is a feature called:

a. call forward
b. ring groups
c. call pickup
d. call park

Answer 7

a. call forward

Question 8

The customer wants to find out when a call was made and how long the person was on the phone by using which feature:

a. call log
b. caller ID
c. voice mail
d. auto-attendant

Answer 8

a. call log

Question 9

Card readers and scanners connect to the EKS using a(n) ? port.

a. trunk
b. conference
c. analog
d. digital

Answer 9

c. analog

Question 10

Define the DN.

Answer 10

(directory number)Extension that provides all references when referring to extension number or intercom number. Every set requires a different DN.

Question 11

Which feature allows users to access the system remotely and use all features associated with that system?

a. DISA
b. auto call forward
c. multi-system connectivity
d. transfer

Answer 11

a. DISA

Question 12

Which feature allows the system to bypass the PSTN for local and long distance service using the internet?

a. ISDN
b. VoIP
c. digital trunk
d. analog trunk

Answer 12

b. VoIP

Question 13

How do system port circuits connect to station blocks?

a. switchtail cables
b. RJ-11c
c. RJ-45
d. crossconnects

Answer 13

a. switchtail cables

Question 14

System features reside in the ?

a. telephones
b. outlets
c. station modules
d. CPU (Central Processing Unit)

Answer 14

d. CPU (Central Processing Unit)

Question 15

What is the biggest problem when only using VoIP?

a. Cost of each call
b. All system features can’t be used
c. Power failure means no external calling.
d. Users are not familiar with how VoIP works.

Answer 15

c. Power failure means no external calling.