Lesson 2

Question 1

is an iterative design process
that focuses on the needs, wants, and limitations of the end
users at every stage of the design process

Answer 1

User-Centered Design (UCD)

Question 2

Constantly improving the design based
on user feedback.

Answer 2

Iterative process

Question 3

Involves collaboration between
designers, developers, researchers, and users.

Answer 3

Multi-disciplinary

Question 4

Prioritizes solving user problems
effectively rather than just adding features.

Answer 4

Focus on user goals

Question 5

_______ are the foundation of UCD. Different techniques can be
employed to gather insights and requirements from users. These
include interviews, surveys, and observations.

Answer 5

User needs

Question 6

One-on-one discussions with potential users to explore
their needs, challenges, and experiences. _______ allow for in-depth understanding of the user’s
context, motivations, and pain points. Provides detailed, qualitative insights. Encourages users to express their thoughts freely.

Answer 6

Interviews

Question 7

A set of structured questions sent to a large group of users. _______ are useful for gathering quantitative data, such as
frequency of use or satisfaction levels. Reaches a larger audience.
Allows easy comparison of data through metrics.

Answer 7

Surveys

Question 8

Directly observing users in their natural environment to understand
how they interact with tools and technologies. _______ provide real-world insights that users may not articulate
during interviews. Captures non-verbal behavior and context.
Reveals unmet or unspoken needs.

Answer 8

Observations

Question 9

_______ and _________ are essential tools in UCD that help design
teams empathize with their users and ensure that design decisions
align with real user needs.

Answer 9

Personas and Scenarios

Question 10

A fictional representation of target users based on real user
data gathered from interviews, surveys, and observations. _______ help designers focus on user characteristics,
behaviors, and goals. ____________ give a face to the user, guiding
design decisions and avoiding assumptions.

Answer 10

Personas

Question 11

A narrative describing how a persona interacts with
a system or product in a given context to achieve specific
goals. ________ help designers think through how users
will practically engage with a product. _________ validate the usability of the design,
ensuring that the product will perform well in real-life
situations.

Answer 11

Scenarios

Question 12

Is the backbone of UCD, ensuring that the
design meets real-world needs and constraints.

Answer 12

User research