Lecture 4: ICS Foundations and Nonverbal Communication Flashcards
What are the skills of a good communicator?
Effectively listens to others
Nonverbal communication
Manages stress well
Emotionally aware
Verbal expression is effective
What happens if you do not give a patient enough time to give their full history?
Incomplete data to make a decision.
How much of adverse healthcare events are due to human error?
1/3!
What is the root cause of malpractice?
A breakdown in communication between physician and patient.
71% of cases claimed relationship issue.
What is the biopsychosocial model?
Proposed by George Engel, it describes the etiology of disease due to biological, psychological, and social factors.
What is the big overlap between all 3 of the factors in the biopsychosocial model?
Mental Health
What are the 5 core concepts of the provider-patient relationship?
Attentiveness
Support
Partnership
Respect
Empathy
What falls under kinesics?
Facial expression
Eye gaze
Body language and posture
Fidgeting
Gestures
Haptics
What is proxemics and what falls under it?
Space around individual:
Differences in vertical height
Interpersonal distance
Angles of facing other people/objects
Physical barriers (computers, charts, desks)
What is paralanguage and what falls under it?
Nonverbal speech:
pitch
tone
volume
speed
rhythm
emphasis
What is autonomics and what falls under it?
Physiologic changes caused by autonomic nervous system:
Getting pale or blushing
Sweating
RR, HR
Pupil size
What falls under appearance?
Other’s first impressions and opinions of the way we look:
Clothing
Hairstyle
Grooming
Color of clothing
How does good nonverbal communication improve outcomes?
Increased:
Satisfaction
Adherence
Clinical response
What are the 4 common patterns of patient behavior in the clinic?
Safe pattern
Fight pattern
Flight pattern
Withdrawal pattern
What is a safe pattern?
Patient’s body is engaged, relaxed, and in an open posture.
