Learning & Development

Question 1

Instructional design model that works to gain feedback and build models early in the process; generally has three phases: preparation, iterative design, and iterative development.

Answer 1

Successive Approximation Model (SAM)

Question 2

Relationship in which one person helps guide another’s development.

Answer 2

Mentoring

Question 3

Document that guides employees toward their goals for professional development and growth.

Answer 3

Individual Development Plan (IDP)

Question 4

System that holds course content information and has the capability of tracking and managing employee course registrations, career development, and other employee development activities.

Answer 4

Learning Management System (LMS)

Question 5

Assessment tools that present prospective leaders with sample situations and problems they might encounter in a work environment.

Answer 5

Situation Judgment Tests (SJTs)

Question 6

Acquisition and/or transfer of knowledge within an organization through activities or processes that may occur at several organizational levels; ability of an organization to learn from its mistakes and adjust its strategy accordingly.

Answer 6

Organizational Learning

Question 7

People who learn best by relying on their sense of hearing.

Answer 7

Auditory Learners

Question 8

Process of delivering educational or instructional programs to locations away from a classroom or central site.

Answer 8

Distance Learning

Question 9

Assessment tools that provide candidates a wide range of leadership situations and problem-solving exercises.

Answer 9

Assessment Centers

Question 10

People who learn best by relying on their sense of sight.

Answer 10

Visual Learners

Question 11

Progression through a series of employment stages characterized by relatively unique issues, themes, and tasks.

Answer 11

Career Development

Question 12

Form of webconferencing where a presenter facilitates communication of material or information to an audience in real time.

Answer 12

Webinar

Question 13

Electronic media delivery of educational and training materials, processes, and programs.

Answer 13

E-learning

Question 14

Ability to influence, guide, inspire, or motivate a group or person to achieve their goals.

Answer 14

Leadership

Question 15

Movement between different jobs.

Answer 15

Job Rotation

Question 16

Learning/development programs offered initially in a controlled environment with a segment of the target audience.

Answer 16

Pilot Programs

Question 17

Training provided to employees at the work site utilizing demonstration and performance of job tasks.

Answer 17

On-the-job Training (OJT)

Question 18

Related to technical skills training; often a partnership between employers and unions.

Answer 18

Apprenticeship

Question 19

Career development programs that identify meaningful career paths for professional and technical people outside traditional management roles.

Answer 19

Dual Career Ladders

Question 20

Activities that focus on preparing employees for future responsibilities while increasing their capacity to perform their current jobs.

Answer 20

Developmental Activities

Question 21

Process by which employees are provided with the knowledge, skills and abilities (KSAs) specific to a task or job.

Answer 21

Training

Question 22

Training and professional development programs targeted at assisting management- and executive-level employees in developing the skills, abilities, and flexibility required to deal with a variety of situations.

Answer 22

Leader Development

Question 23

Preparing, implementing, and monitoring employees’ career paths, with a primary focus on the goals and needs of the organization.

Answer 23

Career Management

Question 24

Organization characterized by a capability to adapt to changes in environment.

Answer 24

Learning Organization

Question 25

People who learn best through a hands-on approach; also called tactile learners.

Answer 25

Kinesthetic Learners

Question 26

Actions and activities that individuals perform in order to give direction to their work lives.

Answer 26

Career Planning

Question 27

Instructional systems design framework consisting of five steps that guide the design and development of learning programs.

Answer 27

ADDIE Model

Question 28

Focused, interactive communication and guidance intended to develop and enhance on-the-job performance, knowledge, or behavior.

Answer 28

Coaching

Question 29

Planned approach to learning that includes a combination of instructor-led training, self-directed study, and/or on-the-job training.

Answer 29

Blended Learning

Question 30

Process of broadening a job’s scope by adding different tasks to the job.

Answer 30

Job Enlargement

Question 31

Instructional design model based on concept that training should be tightly focused on specific performance measures that the organization has determined are important.

Answer 31

Action Mapping

Question 32

Process of increasing a job’s depth by adding responsibilities to the job.

Answer 32

Job Enrichment

Question 33

Using the Internet to conduct meetings and give presentations to an audience who has joined the meeting remotely.

Answer 33

Webconferencing