Items to cover on every call

Question 1

What are the 4 key items to cover on every call?

Answer 1

1 Confirm the guest’s good decision about the tour they are booking
2 Ask for the reservation
3 If the guest is not ready to book, ask what they are seeking to get out of the tour?
4 Ask for the reservation or book a time when you will be calling them back (to take the reservation)