It6 Flashcards
Employees of a small business are complaining that the printer is printing faded images. What should the technician do to resolve the issue?
Replace the toner cartridge.
A technician is complaining about the following printer issue: The print appears faded on the paper. What are two possible causes of this issue? (Choose two.)
The toner cartridge is low.
The paper might be incompatible with the printer.
What type of connection would be used to connect a printer directly to the network?
ethernet
A technician is installing a printer that will be directly connected to a computer. Why does the technician not connect the printer initially during the installation process?
The printer driver might need to be installed first before the printer is connected.
What is a characteristic of thermal inkjet nozzles?
The heat creates a bubble of steam in the chamber.
Which document function can a networked MFD provide that is unavailable on a standalone document copier or printer?
scan to email
What is the purpose of the Additional Drivers button in the Sharing tab of the Printer Properties?
to add additional drivers for other operating systems
Which factor affects the speed of an inkjet printer?
the desired quality of the image
In laser printing, what is the name of the process of applying toner to the latent image on the drum?
developing
How can the life of a thermal printer be extended?
Clean the heating element regularly with isopropyl alcohol.
What are two methods to connect to a printer wirelessly? (Choose two.)
.IEEE 802.11 .
standards
Bluetooth
What are two cables that are used to connect a computer to a printer? (Choose two.)
serial
FireWire
A user tells a technician that the printer does not respond to attempts to print a document. The technician attempts to print a document and the printer does not output any pages. The technician notices that the printer LCD display is blank and unlit. What is most likely the problem?
The printer is not turned on.
user discovers that an inkjet color printer is printing different colors from those that are shown on the screen. What can be done to solve this problem?
Calibrate the printer.
Which device can scan a document and attach the scan to an email?
networked MFD
What corrective action would a technician take in response to a print spooler error?
restart the print spooler
What mechanism is used in a laser printer to permanently fuse the toner to the paper?
heat
The users on a LAN are reporting that computers respond slowly whenever high resolution photographs are being printed on the color laser printer. What would be the cause of this problem?
The printer does not have enough memory to buffer an entire photograph
A technician is programming a wireless printer to connect to the wireless network and communicate wirelessly with nearby devices. Which two wireless modes are used for wireless printer connectivity? (Choose two.)
infrastructure
ad hoc
After applying a solution to a printer problem, a technician restarts the printer and prints a test page. Which step of the troubleshooting process is the technician applying?
verifying the solution and system functionality
Which statement describes a printer driver?
It is software that converts a document into the format that a printer can understand.
What are two functions of a print server? (Choose two.)
.provide print resources to all connected client computers
.store print jobs in a queue until the printer is ready
Windows 7 computer has several printers configured in the Control Panel Devices and Printers window. Which printer will the computer choose to be the first option for printing?
the printer that is set as the default printer
What is a characteristic of global and per-document options in print settings?
Per-document options override global options.
Which action supports an effective printer preventive maintenance program?
Reset the printer page counters if available.
A manager is complaining that the toner is coming off the pages printed by the laser printer. What should the technician do to resolve the issue?
Replace the fuser.
In Windows 8, what must be configured to enable one user to share a USB-connected printer with another user on the same network?
File and printer sharing
A librarian is complaining about the following printer issue: The printer control panel displays no image. What are two possible causes of this issue? (Choose two.)
The printer is not turned on.
.The contrast of the screen may be set too low.
What corrective action should be taken if a printer is printing faded images?
replace the toner cartridge
What would cause an inkjet printer to fail to print any pages?
The ink cartridge is empty.
A technician is complaining about the following printer issue: The toner is not fusing to the paper. What are two possible causes of this issue? (Choose two.)
The toner cartridge is defective.
The paper might be incompatible with the printer.
What are two probable causes for printer paper jams? (Choose two.)
wrong type of printer
high humidity
A teacher is complaining about the following printer issue: The paper is creased after printing. What are two possible causes of this issue? (Choose two.)
The paper-feed tray might not be firmly adjusted against the edges of the printer.
The paper might be loaded incorrectly
reporter is complaining about the following printer issue: The paper jams when the printer is printing. What are two possible causes of this issue? (Choose two.)
the humidity could be high and that causes the paper to stick together.
printer could be dirty
All documents printed by the laser printer in the branch office have ghost or shadow images appearing on the paper. What should the technician do to resolve the issue?
replace the drum
A librarian is complaining about the following printer issue: My impact printer produces faded or light characters. What are two possible causes of this issue? (Choose two.)
ribbon may ge worn out
ribbon may be damaged
A user notices that the data transfer rate for the gigabit NIC in the user computer is much slower than expected. What is a possible cause for the problem?
the switch connection speed was set to 10/100 Mb/s.
A receptionist is complaining about the following printer issue: The print queue seems to be functioning properly, but the printer does not print. What are two possible causes of this issue? (Choose two.)
*The printer has an error such as out of paper, out of toner, or paper jam.
*there is bad cable connection
A reporter is trying to print several high resolution photographs but the color laser printer is going extremely slowly. What should the technician do to resolve the issue?
add more ram to the printer
A photographer is complaining about the following printer issue: The printer issues a “Document failed to print” message. What are two possible causes of this issue? (Choose two.)
*the printer is no longer shared
*a cable is loose or disconnected
A teacher is complaining about the following printer issue: The paper is creased after printing. What are two possible causes of this issue? (Choose two.)
The paper-feed tray might not be firmly adjusted against the edges of the printer.
The paper might be loaded incorrectly
Which type of print server provides the most functions and capabilities?
a dedicated PC print server
An office assistant in a law firm is trying to print many large legal documents but is getting “memory overload” error messages from the printer. What should the technician do to resolve the issue?
Add more memory to the printer.
A technician recorded that a new fuser roller unit was installed in a laser printer to solve a printing problem. Which step in the troubleshooting process did the technician just perform?
documenting findings, actions, and outcomes
A new printer has just been installed deep in a mine. When test pages are printed, the paper constantly jams. What should the technician do to resolve the issue?
Move the printer to a less-humid location.
