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PSY805 > Interpersonal + Job Stress > Flashcards

Interpersonal + Job Stress Flashcards

1
Q

What is social support?

A

social interactions w/in network of relationships

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2
Q

What is Perceived social support?

A

social resources perceived to be available

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3
Q

What is received social support?

A

social resources actually provided

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4
Q

What are the two components of social support?

A

Structure and Function

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5
Q

Social support provides a __________ effect ___________ life stress and individuals who have more __________ __________ are more ___________ to stress

A

buffering, against, social support, resistant

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6
Q

What are some benefits of perceived social support?

A

increased self-efficacy, empowerment, confidence, social connectedness, decreased loneliness

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7
Q

How does social support promote health and well-being?

A

Stress Buffering Model and Main-Effect Model

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8
Q

What is the Stress Buffering Model?

A

High stress + high social support = benefit; low stress + high social support = no benefit; Social support is beneficial only under stressful situations

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9
Q

What is the Main Effect Model?

A

High stress + High social support = benefit, low stress + high social support = benefit; social support is independently beneficial, regardless of stress levels

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10
Q

What is social strain?

A

interactions that are a source of stress due to draining resources or providing unhelpful assistance

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11
Q

Generally, what is interpersonal conflict?

A

Raised tensions leading to distance and drama

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12
Q

What are the 3 factors that contribute to creating distance?

A

1) Differences 2) Power and Control 3) Responsibility

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13
Q

What is the importance of similarities b/w partners in a relationship?

A
  • We are more attracted to people who are similar
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14
Q

What happens when there are large differences in relationships?

A

There will be diverging needs and goals. 3 things that will be needed 1) sacrificing 2) engaging 3) accommodating

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15
Q

What are power and control tactics?

A

When one influences the other person through punishment & trickery

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16
Q

What is negative reciprocity?

A

When one person directs a hostile, angry or accusatory remark towards the other, prompting a negative response = verbal attacks

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17
Q

What is the 4 steps of the Demand-Withdrawal Pattern?

A

1) One person complains/criticizes the other person
2) Prompts other person to get defensive
3) contempt towards the complaining person
4) withdrawal emotionally/physically = stonewalling

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18
Q

What is stonewalling?

A

Withdrawal emotionally/physically

19
Q

4 horsemen of the apocolypse

A

1) criticism 2) defensiveness 3) contempt 4) stonewalling

20
Q

Game Playing

A

involves use of deception to get to a goal that one desires

21
Q

What are internal stable attributions?

A

Attributing the cause of one’s behaviours due to personality or traits

22
Q

What are external unstable attributions?

A

Attributing the cause of one’s behaviour to temporary situations

23
Q

What are the internal and external attributions of dissatisfied couples?

A

negative behaviours are caused by internal stable causes, positive behaviours are caused by external unstable causes (ex: Once in a while he is nice)

24
Q

What are the internal and external attributions of satisfied couples?

A

Negative behaviours are caused by external unstable causes, positive behaviours are caused by internal stable causes (ex: he is always a good person at heart)

25
Q

What are some factors in low drama interpersonal conflict?

A

Similarities between partners, empathy, and positive reciprocity

26
Q

What is positive reciprocity?

A

expressing how much one likes their partner’s positive qualities and behaviours, accepting responsibility

27
Q

What is the difference between men and women in coping with stress?

A

Men tend to flee and avoid, women affiliate

28
Q

Why do men tend to avoid and women tend to want to affiliate?

A

socialization factors discourage men to seek for other support, which explains why they become more independent, confident and dominant

29
Q

What is job stress?

A

stress that is experienced when demands of one’s work exceeds abilities (fight or flight)

30
Q

What is the goal of managing job stress?

A

to perform in the optimal zone rather than eliminate work stress altogether (Yerkes-Dodson Curve)

31
Q

What is the organizational role model of work stress?

A

When stress at the workplace involves adjustment to one’s work roles

32
Q

What is role conflict and what model of job stress does it associate with?

A

incompatibility between demands; organizational role model

33
Q

What is role ambiguity and what model of job stress does it associate with?

A

When the job duties aren’t clear; organizational-role model

34
Q

What is role overload and what model of job stress does it associate with?

A

when the role’s job duties demand more than what is resourced; organizational-role model

35
Q

What is the person-environment fit model?

A

when there’s a poor match between the worker and the work environment

36
Q

What is the Job Demands-Control model?

A

= when experiencing high psychological demands combined with minimal control - strain occurs (job strain model)

37
Q

What does power and control contribute to stress and work?

A

Autonomy can have positive effects on motivation, commitment and satisfaction = lower perceived stress

38
Q

What is the effort-reward imbalance model?

A

When there is high cost but low gain

39
Q

What is the Organizational Injustice Model?

A

= stress occurs when the organization’s interpersonal transactions, procedures or outcomes are perceived as unfair

40
Q

Where is work harassment stemmed from?

A

Identity group characteristics

41
Q

What is Time Management and its purposes?

A

using one’s time efficiently to accomplish one’s goals; 1) reduces feeling of pressure 2) improves productivity 3) frees time for leisure activities

42
Q

What does Time Management help with?

A

enhances perceived control over time, experience more job satisfaction, reduces job-related somatic tension, manages stress

43
Q

What are some time management strategies?

A

1) daily time log 2) making goals + prioritizing tasks 3) set boundaries 4) scheduling relaxation time

44
Q

What do primary prevention strategies focus on?

A

removing stressors, prevention of stressors,

PSY805 (3 decks)

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