identification

Question 1

A specific area or element that a team, department or business must successfully implement and focus on to achieve its strategic goals. Successful implementation and execution of critical success factors in business create value for products and services and generate positive outcomes.

Answer 1

Critical Success Factor (CSF)

Question 2

“Critical success factors for any business are the limited number of areas in which results, if they are satisfactory, will ensure successfulcompetitive
performance for the organization.”

Answer 2

John F. Rockart

Question 3

These are tasks your organization must complete to remain competitive within a specific industry.

Answer 3

Industry factors

Question 4

Refer to things that are happening outside the
organization over which the company has no direct control.

Answer 4

Environmental factors

Question 5

Result from your organization’s specific competitive strategy. They might include the way your organization chooses to position and market itself.

Answer 5

Strategic factors

Question 6

These critical success factors are temporary, limited factors that favorably or unfavorably impact your business. Identifying and overcoming these factors—if applicable—supports continued business growth.

Answer 6

Temporal factors

Question 7

Describes the information or the
knowledge necessary for getting started in the first place with a new process or improving an existing one.

Answer 7

Lead Information

Question 8

Is the continuous measuring of how the process is developing. The purpose of lag information is to
monitor and control whether we are meeting our objectives or whether we need to make some adjustments.

Answer 8

Lag Information

Question 9

Is the process of measuring and improving an organization’s performance to achieve its goals and objectives. It involves a systematic approach to monitoring and improving the performance of individuals, teams, and the organization.

Answer 9

Performance management

Question 10

Activities are the actions and role responsibilities the software exists to help your company’s teams and employees accomplish.

is an organizational practice to synchronize process systematically

Answer 10

Customer relationship management
(CRM)

Question 11

Encompasses the planning, executing, and tracking of a marketing initiative.

Campaign managers coordinate all the necessary elements and team members to achieve agreed-upon goals.

Answer 11

Campaign management

Question 12

Is the process of building a new product,from ideation
all the way through launch

Answer 12

Product development

Question 13

Is a kind of web analytics software that parses a server log file from a webserver, and based on the values contained in the log file, derives indicators about when, how, and by whom a web server is visited.

Answer 13

Web log analysis software (also called a web log analyzer)

Question 14

Is a file that has one row per click, created on the Web site. This row has the information about when the click happened and where the user came from.

Answer 14

WEBLOG

Question 15

A file is a simple text document that contains all
activities of a specific server in a given period of time (e.g., oneday).

Answer 15

Server log

Question 16

As a necessary part of web browsing, HTTP ____________help web developers give you more personal, convenient website visits.

Answer 16

Cookies

Question 17

Is a process of fixing the value that a manufacturer will
receive in the exchange of services and goods

Question 18

Is part of the HRM that specifically deals with training and development of employees.

makes the organization dynamic and growth oriented.
Leonard Nadler in 1969 in the US.

Ensuring the effectiveness and advancement of individual employees.

Answer 18

HUMAN RESOURCE DEVELOPMENT (HRD)

Question 19

Optimizing existing business processes.

helps corporations use proven and tested methods
and processes to improve their business management.

Answer 19

CORPORATE PERFORMANCE MANAGEMENT(CPM)

Question 20

A term for matters regarding the management, creation, and study of money and investment.

Answer 20

Finance

Question 21

Is about to allocate the company’s cost to the processes.

Answer 21

Activity Based Costing (ABC)

Question 22

This field is concerned with ensuring that the people who draw on the inventory must always be able to get what they want. If they can’t, production will grind to a halt, whether it’s the spare part or raw material inventory that has gone into back order. An analytical approach delivers decision support to the people responsible for inventory management in terms of identifying the optimum number of items in stock.

Answer 22

INVENTORY MANAGEMENT

Question 23

Is about managing the company’s relations to its suppliers. These relations vary from company to company and from supplier to supplier.

With regard to the more casual supplier relationships, in which price is negotiated from deal to deal, the required information will be more about giving the buying organization complete details about its suppliers.

Answer 23

SUPPLY CHAIN MANAGEMENT(SCM)

Question 24

Is about obtaining all the details about the many suppliers, so that the company has in-depth knowledge about the pricing in the supplier market, with the result that it could exploit a strategic customer position.

Answer 24

Analytical SCM

Question 25

Essentially is the discipline of balancing internal
resource utilization with what the customers want.

Answer 25

LEAN