IA Knowledge IV Flashcards
Patterns of relationships between social units, or “actors.”
Social networks
The amount of risk an organization is willing to accept in pursuit of value.
Risk appetite
The process of selecting some information and filtering out other information as it is received based on our needs, interests, values, opinions, and past experiences.
Selective perception
The way an organization identifies and manages its intellectual capital for learning.
Knowledge management
The ways individuals and groups interact and cooperate in an organization.
Organizational dynamics
The process of interpreting the meaning of a message.
Decoding
Creating a message in the best sensory mode (such as seeing or hearing) and the best tone, format, length, etc.
Encoding
The way a person prefers to express himself or herself.
Communication style
roups of individuals that form around topics of interest for the purpose of learning and innovation in an organization.
Communities of practice
Concentration on the words and messages of others.
Active listening
A two-way transfer of information between a sender and a receiver; can be verbal, written, or nonverbal.
Communication
