how to win friends Flashcards
Why you should not criticize someone?
Criticism is futile because it puts a man on the defensive, and usually makes him strive to justify himself. Criticism is dangerous, because it wounds a man’s precious pride, hurts his sense of importance, and arouses his resentment
How to make the other person feel important (5)
1) remember the person’s name.
2) Give sincere appreciation.
3) Try to understand the person and his point of view.
4) Be a good listener: encourage others to talk about themselves.
5) be present in the moment
What are 4 ways to change people without giving offense or arousing resentment
1) Ask questions instead of giving direct order
2) Praise the slightest improvement and praise every improvement. Be “hearty in you approbation and lavish in your praise.”
3) Give the other person a fine reputation to live up to
4) Use encouragement. Make the fault seem easy to correct
What is the best way to win an argument?
The only way to get the best of an argument is to avoid it.
How can you motivate someone about an idea ?
let the other person feel that the idea is his.
What do you do if you are wrong (2)?
1) admit quickly and emphatically
2) repair mistakes with extra work to compensate.