Hospitality And Torism Flashcards
What is hospitality?
The provision of services and amenities to guests or visitors, focusing on creating a welcoming and comfortable environment
What is tourism?
The activity of people traveling to and staying in places outside their usual environment for leisure, business, or other purposes
What is the core purpose of hospitality?
To create a welcoming environment and deliver personalized service to enhance guest experience
What does tourism encompass?
The entire process of planning, traveling, experiencing destinations, and participating in recreational or cultural experiences
List the main areas covered by hospitality.
- Accommodation
- Dining
- Other services to travelers
List the broader activities included in tourism.
- Transportation
- Accommodation
- Attractions
- Entertainment
- Cultural experiences
What is the focus of hospitality?
The guest experience and creating a positive and memorable stay for travelers
What does tourism focus on?
The travel experience as a whole, including motivations for travel and engagement in recreational or cultural activities
Identify industries involved in hospitality.
- Hotels
- Restaurants
- Resorts
- Cruise lines
- Casinos
Identify industries involved in tourism.
- Transportation
- Accommodation
- Attractions
- Tour operators
- Travel agencies
- Destination marketing organizations
True or False: The quality of hospitality services impacts the overall tourist experience.
True
What drives demand for hospitality services?
Tourism, as travelers seek accommodation, dining, and other amenities during trips
What is sustainable development in hospitality?
A balance of profits, people, and planet to create economically viable and beneficial hospitality operations
What are the labor cost issues in the hospitality industry?
Labor is the biggest expense in hotels, and managing labor costs is crucial while ensuring quality service
What multicultural issues affect the hospitality industry?
Cultural differences in behaviors such as eye contact can influence guest interactions
What challenges does higher education face in the hospitality industry?
Transformations in educational curricula, learning materials, and instructional practices to meet industry demands
What are two operating issues in the hospitality industry?
- Labor shortages
- Cost containment
What impact does increased competition have on hotels?
It leads to price cutting and reduced profits due to an oversupply of hospitality rooms
What marketing issue arises from market segmentation?
Overlapping brands may lead to direct competition among investors purchasing from the same franchiser
List technological issues faced by the hospitality industry.
- Interactive reservation systems
- Guest-room innovations
- Data mining
- Yield management
How does the nation’s economy affect the hospitality industry?
A strong economy increases business travel, occupancy rates, and profits, while a weak economy has the opposite effect
What is yield management?
A computerized process to match guest demand with room rates, maximizing revenue
Fill in the blank: The hospitality industry includes businesses such as _______.
[hotels, restaurants, resorts, cruise lines, casinos]
Fill in the blank: The tourism industry comprises sectors involved in _______.
[facilitating travel and providing services to travelers]
