Growth, Selling, Etc. Flashcards
Why do companies buy uniforms?
Uniform needs are highly customized, very low employee turnover
Why do companies rent uniforms?
We can remove soil better, add or stop with little cost, convenience, wear upgrades, cost-effective in high turnover situations, government requirements, and employee benefits
What are typical FS buying motives?
Safety, convenience, image, appearance, soil protection, sanitation, minimal management involvement
Why do companies rent FS products?
Large offerings, control cost, convenience, reduced depreciation, healthy environment, cleanliness issues, hygiene products
Why is our market reputation so important?
Word-of-mouth, if you do something bad they will tell 11 people, if you do something good they will tell three people. This is the 11 to 3 phenomenon
How can you increase your chances of customers staying with Cintas?
The octopus effect. The more arms you have around the customer, the less likely they are to leave
What are the four Service Quality Absolutes?
Customers want their products clean, on time, functional, and want to like their SSR
What are the components of the SSR pay plan?
Base pay + commission + monthly bonus + quarterly bonus + direct sales + contests + premium pay
Why is the soil separation an SSR does important to our customers?
Cross-contamination, wash cycles are different, key to get garments cleaned properly, safety issues if not properly separated. i. e. spontaneous combustion
