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ORAL COMM > EXAM REVIEWER > Flashcards

EXAM REVIEWER Flashcards

1
Q

the transmission of ideas and emotions between or among

persons with the use of verbal and nonverbal cues

A

Communication

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2
Q

comes from the Latin word ____, which means common.

A

communis

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3
Q

to confer

or to relate with one another

A

“communico” and “communicare”

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4
Q

_____
encodes a message and then using a ____ the
_____ sends it to the ____
who decodes the message and after processing
information, sends back appropriate ______
using a medium/channel.

A

sender
medium/channel
receiver (decoder)
feedback/reply

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5
Q

an idea or concept that the sender has and would like

to convey

A

stimulus

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6
Q

encodes the message by putting it into words and then

expresses the ideas in proper sequence

A

sender

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7
Q

accepts and decodes the message; chooses whether to

respond

A

receiver

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8
Q

the use of words or speech in sending messages

and transmitting ideas or feelings

A

VERBAL COMMUNICATION

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9
Q

makes use of language/words

A

VERBAL COMMUNICATION

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10
Q

the act of expressing ideas in ways that do not involve or

go beyond using words.

A

non-verbal communication

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11
Q

uses body language, appearance, voice, and environment

as nonverbal cues

A

non-verbal communication

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12
Q

how the space or distance between the sender and the receiver
affects their communication

A

proxemics

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13
Q

given by the receiver when responding to the

message

A

feedback

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14
Q

causes breakdown in the communication process; any
barrier or hindrance that obstructs the understanding of the
message

A

noise

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15
Q

includes intimate distance, personal distance, social distance,
and public distance

A

proxemics

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16
Q

the use of body language in communication

A

Kinesics

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17
Q

includes gestures, eye contact, and facial expressions

A

Kinesics

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18
Q

refers to the role of time in the communication process

A

Chronemics

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19
Q

the use of touch to convey meaning in a conversation, often dependent on culture

A

haptics

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20
Q

the tone, speed, and volume of a speaker’s voice

A

Paralanguage

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21
Q

includes sighs and gasps

A

Paralanguage

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22
Q

Most common form of communication being used in

business.

A

WRITTEN COMMUNICATION

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23
Q

Elements of Communication:

A 
Participants
Message
Context
Channel
Feedback
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24
Q

Elements of Communication

the communicators,
the sender and the receiver

A

participants

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25
Q

Elements of Communication

the main point of having
communication

A

message

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26
Q

Elements of Communication

the response of the receiver

A

feedback

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27
Q

Elements of Communication

the interrelated conditions that affect
the message

A

context

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28
Q

Elements of Communication

the means of delivering the message

A

channel

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29
Q

refers to the place, time, environment,

and distance between communicators.

A

physical context

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30
Q

refers to the relationship of the

communicators.

A

social context

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31
Q

refers to the moods and feelings of

the communicators.

A

Psychological context

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32
Q

includes the beliefs and norms of the

participants.

A

cultural context

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33
Q

helps the sender of the message determine whether

the message was understood by the receiver

A

feedback

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34
Q

the disruptions which prevent messages from being

interpreted.

A

barriers

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35
Q

Sights, sounds and other distractions.

A

External Noise

36
Q

Distractions within the

communicator.

A

internal noise

37
Q

Unintentional misunderstanding caused by
ambiguity, ethnic slurs and
vulgar speech.

A

semantic noise

38
Q

presents communication as a one-way activity in which

information flows from the sender to the receiver

A

Linear Communication Model

39
Q

shows only a passive receiver and feedback - not a part of the process

A

Linear Communication Model

40
Q

shows communication as a two-way activity

A

Interactive Communication Model

41
Q

The sender and the receiver have the same role in the activity: either one comes up with an idea, sends a message, and reacts
to it.

A

Interactive Communication Model

42
Q

may also include noise, an element that affects the

interpretation of the message

A

Interactive Communication Model

43
Q

presents communication as a simultaneous activity

A

Transactional Communication Model

44
Q

senders and receivers - capable of both sending and receiving messages anytime or at the same time

A

Transactional Communication Model

45
Q

feedback - includes nonverbal cues such as gestures,

tone of voice, or body language

A

Transactional Communication Model

46
Q

takes into account that communicators react to the situation based on their own background

A

Transactional Communication Model

47
Q

The diverse perceptions and backgrounds of the
communicators influence their response to a particular
communication situation.

A

Transactional Communication Model

48
Q

seven c’s of communication:

A 
conciseness
correctness
clarity 
completeness
concreteness
courtesy
consideration
49
Q

the system of knowledge that is shared by

a particular group composed of a relatively large number of individuals

A

culture

50
Q

dynamic relationship between culture and communication,

A

intercultural communication

51
Q

To engage in intercultural
communication, participants
should essentially understand
the concept of ______.

A

self-awareness

52
Q

is essential for
better communication with
others, especially with those
who are different from you.

A

self-awareness

53
Q

____ tend to dominate the
conversation, and they
seldom talk about
their private lives

A

men

54
Q

____ allow everyone to
participate, and they
often talk about their
personal relationships

A

women

55
Q 
● Assertive and competitive
● Reserved
● Talk about different topics
● Need personal space
● Purpose: To provide
information
A

men

56
Q 
● Polite and affectionate
● Expressive
● Talk about one topic at
length
● Intimate
● Purpose: To build or
maintain relationship
A

women

57
Q

● may affect the way we communicate with others
● can influence the way that person chooses his or her
peers

A

social status

58
Q

____ to which he or she belongs

influences the way he or she communicates with others.

A

age or generation

59
Q

Elements of Social Class

determined at birth through
characteristics such as age, sex, race, and family
background.

A

Ascribed social class

60
Q

Elements of Social Class

acquired through a person’s
ability, talent, skill, and perseverance; can be seen in
one’s educational attainment or occupation.

A

Achieved social class

61
Q

This usually arises when the participants engaged in a conversation
impose one’s religious views on others who may not share those
views.

A

religion

62
Q

With these in mind, the foundation of intercultural

communication in terms of social status and religion lies in _____ for each others’ differences.

A

respect

63
Q

These manifest when two individuals do not have a
common language, have an unfamiliar accent, or use unfamiliar words or
expressions, jargon, and idioms.

A

Language barriers

64
Q

These are evident when there is difficulty in
communication due to differing principles, views, and beliefs. This is also applicable to those who are insensitive to other people’s heritage.

A

Cultural barriers

65
Q

These are hindrances to better communication caused by environmental factors such as noise, lighting, and distance between the receiver
and speaker.

A

Physical barriers

66
Q

This happens when a person believes he or she understood
what the speaker means even before the message is completely expressed. It
can also happen when the receiver immediately judges the message as
unimportant.

A

prejudging

67
Q

This happens when a person gives
information that does not interest others or a person does not give attention to either the speaker or his or her message.

A

Lack of interest and attention

68
Q

This happens when one gives too much

information at a time.

A

information overload

69
Q

● more than just the transmission of information from one person to another
● takes place only when the information is shared and
mutually understood

A

effective communication

70
Q

enables you to connect better with others, build and

maintain relationships, and express yourself and be fully understood

A

effective communication

71
Q

are functions of communication that are used
by individuals based on different situations they
are in.

A

Regulation or control and social interaction

72
Q

○When a speaker looks at a listener, the speaker is
signaling that he or she is requesting feedback or
wants the listener to take the floor.

A

eye contact

73
Q

○indicates that the listener wants the speaker to stop

talking

A

head-shaking

74
Q

○signals that the speaker is not finished speaking or

that the listener would like to say something

A

Raising the index finger

75
Q

○signals that the speaker is done talking and is now

yielding the floor

A

Leaning back

76
Q

an exchange takes place between

two or more individuals for social fulfillment.

A

social interaction

77
Q

Using communication for motivation is important for various reasons, which include the following:

A

increases productivity.

empowers individuals.

78
Q

There are three ways to look into how motivation

works:

A

a. Needs
b. Behavior
c. Rewards

79
Q

help humans communicate their ideas

and feelings toward certain situations.

A

emotions

80
Q

This is experienced when a person is content, pleased,

delighted, or excited.

A

happy

81
Q

This is usually characterized by feelings of despair,
sorrow, loss, hopelessness, disappointment, or even
depression.

A

sad

82
Q

This is usually felt when something unexpected
occurs. It is also characterized by a feeling of shock or
amazement.

A

surprised

83
Q

This is usually experienced when a person feels
intense frustration. It is also felt when he or she feels
offended, irritated, humiliated, threatened, disrespected,
or provoked.

A

angry

84
Q

3 functions of communications:

A

regulation or control and social interaction
motivation
information
emotion expression

85
Q

4 Basic Human Emotions:

A

happy
sad
surprised
angry

ORAL COMM (1 decks)

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