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Leadership > Exam 3 > Flashcards

Exam 3 Flashcards

1
Q

This type of power occurs when one gives another person feelings of personal acceptance or approval. It may also be obtained through association with the powerful, or because others perceive them as powerful.

A

Referent power

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2
Q

This type of power is the power gained by a title or official position within an organization. Position power

A

Legitimate power

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3
Q

This type of power is based on fear or punishment if the manager’s expectations are not met.

A

Punishment or coercive power

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4
Q

This type of power is obtained by the ability to grant favors or reward others with whatever they value.

A

Reward power

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5
Q

This type of power is gained through knowledge, expertise, or experience.

A

Expert power

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6
Q

This type of power is correlated to referent power; however, this type of power is more personable.

A

Charismatic power

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7
Q

This type of power is obtained when people have information, whether good (helpful) or bad (black mail) that others must have to accomplish their goals.

A

Informational power

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8
Q

What is the hallmark of transformational leadership?

A

Empowerment of staff

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9
Q

What happens if there is too little conflict in the workplace?

A

organizational stasis

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10
Q

What happens when there is too much conflict in the workplace?

A

reduced organizational effectiveness with eventual immobilization of employees

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11
Q

This type of conflict happens between two or more people with differing values, goals, and beliefs.

A

Interpersonal conflict

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12
Q

This type of conflict occurs between two or more groups of people, departments, and organizations.

A

Intergroup conflict

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13
Q

This type of conflict occurs within the person. It involves an internal struggle to clarify contradictory values or wants.

A

Intrapersonal conflict

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14
Q

What is the first and most important step in management of conflict?

A

ASSESS and diagnose to get to the core issues. Early recognition of signs of conflict and which stage is it in

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15
Q

What is the optimal goal in conflict resolution?

A

win-win

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16
Q

In what phase should conflict resolution occur?

A

latent phase

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17
Q

Conflict Resolution Strategies: Compromising

A

both parties must be willing to give up something of equal value

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18
Q

Conflict Resolution Strategies: Competing

A

Lose–lose; one party pursues what it wants, regardless of the cost to others - this kind of conflict goes NOWHERE

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19
Q

Conflict Resolution Strategies: Cooperating/ Accommodating

A

one party sacrifices their beliefs and wants to allow the other party to win

20
Q

Conflict Resolution Strategies: Smoothing

A
  • Occurs when one party in a conflict attempts to pacify the other party by focusing on agreements rather than differences.
  • Appropriate for minor but not major conflicts.
21
Q

Conflict Resolution Strategies: Avoiding

A

ignore the fact that you need to have a conflict; but aware of the conflict; when the cost of dealing with the conflict exceeds the benefits of solving it

22
Q

Conflict Resolution Strategies: Collaborating

A

An assertive and cooperative means of conflict resolution whereby all parties set aside their original goals and work together to establish a common priority goal - pick one priority goal together: win–win

23
Q

What should you do in the case of a tornado?

A

Move patient into halls or away from windows, close blinds, do not move critical patients - cover with blankets, lower bed to lowest setting, close all doors and do not use elevators

24
Q

What are the 3 steps in All-Hazards Disaster Preparedness?

A

1) Create an ‘all hazards task force’
2) Hazards Vulnerability Analysis
3) Plan

25
Q

Who makes up the ‘all hazards task force’

A 
senior executive admin
CNO
ER physician
project facilitator
COO
security chief
dept. representatives
26
Q

What does a code black mean?

A

bomb; people who can be moved, are moved out of the building

27
Q

What does a code pink mean?

A

abduction; lock down and search each room one by one

28
Q

What does a code grey mean?

A

active shooter

29
Q

What does a code orange mean?

A

biological/chemical

30
Q

What does a code green mean?

A

mass casualty

31
Q

What does a code white mean?

A

weather; call it and then NO staff can leave

32
Q

How is anthrax transmitted?

A

cutaneous, inhaled, GI

33
Q

What s/s are seen with anthrax poisoning?

A

flu like symptoms

34
Q

What is the treatment for anthrax poisoning?

A

ciprofloxacin, doxycycline

35
Q

What are the s/s of Botulism?

A

appears like a stroke

36
Q

What is the priority in managing Botulism?

A

Airway

37
Q

What is the treatment for Botulism?

A

Trivalent antitoxin

38
Q

A health care system’s ability to rapidly expand or flex up beyond normal capacity to meet an increased demand for qualified personnel, beds, and medical care services in the event of a large-scale emergency or disaster is known as?

A

Surge Capacity

39
Q

What is the manager’s responsibility during a surge situation?

A
  • Cancel elective surgeries, discharge patients, empty the ICUs, institute triage, establish holding area for victim
  • Established protocols allowed nurses to decide certain labs, tests and treatments, protocols that allow social workers and admission personnel to assist in identifying victims and communicating with families. Use extra beds, carts in hallways and call in extra staff.
40
Q

This type of negotiation tactic is used when someone asks irrelevant questions or comments to get the other person off topic of original goal.

A

Ambiguous or inappropriate questioning

41
Q

This type of negotiation tactic may bring feelings of empathy and compassion.

A

gestures of helplessness

42
Q

This type of negotiation tactic uses rapid and aggressive taking over before other people can realize what is happening.

A

intimidation

43
Q

This type of negotiation uses a competing approach and has been used repeatedly because they were successful in the past.

A

manipulation

44
Q

This type of negotiation tactic is used by intimidating others involved.

A

ridicule

45
Q

What type of reaction should you have if someone is using a negotiation tactic against you, specifically ridicule?

A

used relaxed body posture, steady gaze, and a patient smile

46
Q

This type of negotiation tactic is used so that the other person involved is more hesitant to disagree in the negotiation.

A

flattery

Leadership (2 decks)

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