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MIS 302 Exam 1 > Exam 1 > Flashcards

Exam 1 Flashcards

1
Q

What is information?

A

Data that have a particular meaning with a specific context

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2
Q

When does information exhibit high quality?

A

Only if it is pertinent, relevant, and useful to you.

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3
Q

What concept does garbage-in-garbage-out represent?

A

FORM. If the information coming into your decision-making process is in bad form, you’ll more than likely make a poor decision.

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4
Q

Because much of the information on the internet has not gone through any sort of quality control or verification process before being published it becomes a question of what?

A

Validity

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5
Q

What word refers to the extent of detail within the information?

A

Information granularity

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6
Q

At upper organizational levels, information becomes coarser or finer?

A

Coarser because it is summarized (financial statements)

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7
Q

Information flows in this direction describing the current state of the organization based on its daily transaction.

A

Upward

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8
Q

Information flows how between functional business units and work teams?

A

Horizontal

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9
Q

An information-literate knowledge worker knows what?

A

How and where to obtain information

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10
Q

An example of an application software is what?

A

Microsoft Word

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11
Q

What is VOIP?

A

VoIP or Voice over IP allows you to use the Internet for making phone calls instead of leasing traditional telephone lines from the phone company.

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12
Q

What manufacturing process do most large manufacturing companies use?

A

just-in-time

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13
Q

Keeping the cost of transporting materials as low as possible consistent with safe and reliable delivery is what?

A

Logistics

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14
Q

What uses information about customers to gain insights into their needs, wants, and behaviors in order to serve them better?

A

Customer relationship management system

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15
Q

What is the term that describes a company’s offering multiple ways in which customers can interact with it. Email, fax, phone, and the web.

A

Multi-channel service delivery

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16
Q

What is the fundamental goal of CRM?

A

Differentiation and focus

growing the organization

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17
Q

What is a delivery model for software in which you pay for software on a pay-per-use basis instead of buying the software outright?

A

Software-as-a-service (Saas)

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18
Q

What is a collection of integrated software for business management, accounting, finance, human resources management, project management, inventory management, service and maintenance, transportation, e-business, and–yes –supply chain management, customer relationship management, and e-collaboration? (all aspects of the business)

A

Enterprise resource planning (ERP)

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19
Q

What is a collection of Web-based and mobile technologies that create true interactivity among users, most usually allowing users to be both creators and consumers of content?

A

Social Media

20
Q

Focuses on online collaboration, users as both creators and modifiers of content, dynamic and customized information feeds, and many other engaging Web-based services?

A

Web 2.0

21
Q

Games in which thousands or perhaps millions of people play and interact in a robust virtual world are called what?

A

Massively multiplayer online role-playing games (MMORPG)

22
Q

World of Warcraft is an example of what?

A

MMORPG

23
Q

What is the use of a mobile device and its location to check into locations such as businesses and entertainment venues, find friends, and their locations, and receive rewards and take advantage of “specials” based on location?

A

Social locationing

24
Q

What is the manipulation of information to support decision making?

A

Online analytical processing OLAP

25
Q

What is the gathering of input information, processing that information, and updating existing information to reflect the gathered and processed information?

A

Online transaction processing OLTP

26
Q

Operational databases support what?

A

OLTP

27
Q

What is collective information–about your customers, your competitors, your business partners, your competitive environment, your own internal operations– that gives you the ability to make effective, important, and often strategic business decisions?

A

Business intelligence (BI)

28
Q

What is the most popular database model?

A

The relational database model

29
Q

A field (or group of fields in some cases) that uniquely describes each record is what?

A

Primary Key

30
Q

A primary key of one file that appears in another file is what?

A

Foreign key

31
Q

Application generation facilities are most often used by who?

A

IT specialists

32
Q

A standardized fourth-generation query language found in most DBMS is what?

A

Structured query language

33
Q

Allows you to control who has access to what information and what type of access those people have?

A

Security management facilities

34
Q

A logical collection of information–gathered from many different operational databases–used to create business intelligence that supports business analysis activities and decision-making tasks?

A

Data warehouse

35
Q

A data warehouse that contains layers of columns and rows?

A

Multidimensional

36
Q

The multidimensional representation of information is referred to as what?q

A

Hypercube

37
Q

Data warehouse support only what?

A

OLAP online analytical processing

38
Q

Includes tools such as neural networks and fuzzy logic to form the basis of “information discovery” and build business intelligence in OLAP?

A

Artificial intelligence

39
Q

Used to generate simple queries and reports?

A

Query-and-reporitng tools

40
Q

Multidimensional vs. Statistical Tools

A

Multidimensional analysis tools are slice-and-dice techniques that allow your to view multidimensional information from different perspectives while statistical tools help you apply various mathematical models to the information stored in a data warehouse to discover new information.

41
Q

A subset of a data warehouse in which only a focused portion of the data warehouse information is kept?

A

Data mart

42
Q

The set of instructions?

A

Software

43
Q

The physical devices?

A

Hardware

44
Q

Front office vs back office?

A

Front office systems are the primary interface to customers and sales channels, they send all the customer information they collect to the database. Back office systems are used to fulfill and support customer orders and they also send all their customer information to the database.

45
Q

The science of fact-based decision making.

A

Analytics

MIS 302 Exam 1 (1 decks)

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