Exam 1

Question 1

What is information?

Answer 1

Data that have a particular meaning with a specific context

Question 2

When does information exhibit high quality?

Answer 2

Only if it is pertinent, relevant, and useful to you.

Question 3

What concept does garbage-in-garbage-out represent?

Answer 3

FORM. If the information coming into your decision-making process is in bad form, you’ll more than likely make a poor decision.

Question 4

Because much of the information on the internet has not gone through any sort of quality control or verification process before being published it becomes a question of what?

Answer 4

Validity

Question 5

What word refers to the extent of detail within the information?

Answer 5

Information granularity

Question 6

At upper organizational levels, information becomes coarser or finer?

Answer 6

Coarser because it is summarized (financial statements)

Question 7

Information flows in this direction describing the current state of the organization based on its daily transaction.

Answer 7

Upward

Question 8

Information flows how between functional business units and work teams?

Answer 8

Horizontal

Question 9

An information-literate knowledge worker knows what?

Answer 9

How and where to obtain information

Question 10

An example of an application software is what?

Answer 10

Microsoft Word

Question 11

What is VOIP?

Answer 11

VoIP or Voice over IP allows you to use the Internet for making phone calls instead of leasing traditional telephone lines from the phone company.

Question 12

What manufacturing process do most large manufacturing companies use?

Answer 12

just-in-time

Question 13

Keeping the cost of transporting materials as low as possible consistent with safe and reliable delivery is what?

Answer 13

Logistics

Question 14

What uses information about customers to gain insights into their needs, wants, and behaviors in order to serve them better?

Answer 14

Customer relationship management system

Question 15

What is the term that describes a company’s offering multiple ways in which customers can interact with it. Email, fax, phone, and the web.

Answer 15

Multi-channel service delivery

Question 16

What is the fundamental goal of CRM?

Answer 16

Differentiation and focus

growing the organization

Question 17

What is a delivery model for software in which you pay for software on a pay-per-use basis instead of buying the software outright?

Answer 17

Software-as-a-service (Saas)

Question 18

What is a collection of integrated software for business management, accounting, finance, human resources management, project management, inventory management, service and maintenance, transportation, e-business, and–yes –supply chain management, customer relationship management, and e-collaboration? (all aspects of the business)

Answer 18

Enterprise resource planning (ERP)

Question 19

What is a collection of Web-based and mobile technologies that create true interactivity among users, most usually allowing users to be both creators and consumers of content?

Answer 19

Social Media

Question 20

Focuses on online collaboration, users as both creators and modifiers of content, dynamic and customized information feeds, and many other engaging Web-based services?

Answer 20

Web 2.0

Question 21

Games in which thousands or perhaps millions of people play and interact in a robust virtual world are called what?

Answer 21

Massively multiplayer online role-playing games (MMORPG)

Question 22

World of Warcraft is an example of what?

Answer 22

MMORPG

Question 23

What is the use of a mobile device and its location to check into locations such as businesses and entertainment venues, find friends, and their locations, and receive rewards and take advantage of “specials” based on location?

Answer 23

Social locationing

Question 24

What is the manipulation of information to support decision making?

Answer 24

Online analytical processing OLAP

Question 25

What is the gathering of input information, processing that information, and updating existing information to reflect the gathered and processed information?

Answer 25

Online transaction processing OLTP

Question 26

Operational databases support what?

Answer 26

OLTP

Question 27

What is collective information--about your customers, your competitors, your business partners, your competitive environment, your own internal operations-- that gives you the ability to make effective, important, and often strategic business decisions?

Answer 27

Business intelligence (BI)

Question 28

What is the most popular database model?

Answer 28

The relational database model

Question 29

A field (or group of fields in some cases) that uniquely describes each record is what?

Answer 29

Primary Key

Question 30

A primary key of one file that appears in another file is what?

Answer 30

Foreign key

Question 31

Application generation facilities are most often used by who?

Answer 31

IT specialists

Question 32

A standardized fourth-generation query language found in most DBMS is what?

Answer 32

Structured query language

Question 33

Allows you to control who has access to what information and what type of access those people have?

Answer 33

Security management facilities

Question 34

A logical collection of information--gathered from many different operational databases--used to create business intelligence that supports business analysis activities and decision-making tasks?

Answer 34

Data warehouse

Question 35

A data warehouse that contains layers of columns and rows?

Answer 35

Multidimensional

Question 36

The multidimensional representation of information is referred to as what?q

Answer 36

Hypercube

Question 37

Data warehouse support only what?

Answer 37

OLAP online analytical processing

Question 38

Includes tools such as neural networks and fuzzy logic to form the basis of "information discovery" and build business intelligence in OLAP?

Answer 38

Artificial intelligence

Question 39

Used to generate simple queries and reports?

Answer 39

Query-and-reporitng tools

Question 40

Multidimensional vs. Statistical Tools

Answer 40

Multidimensional analysis tools are slice-and-dice techniques that allow your to view multidimensional information from different perspectives while statistical tools help you apply various mathematical models to the information stored in a data warehouse to discover new information.

Question 41

A subset of a data warehouse in which only a focused portion of the data warehouse information is kept?

Answer 41

Data mart

Question 42

The set of instructions?

Answer 42

Software

Question 43

The physical devices?

Answer 43

Hardware

Question 44

Front office vs back office?

Answer 44

Front office systems are the primary interface to customers and sales channels, they send all the customer information they collect to the database. Back office systems are used to fulfill and support customer orders and they also send all their customer information to the database.

Question 45

The science of fact-based decision making.

Answer 45

Analytics