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Vet Practice Mgmt > Exam 1 > Flashcards

Exam 1 Flashcards

1
Q

What is the description of a veterinarian

A

4 yrs of professional studies following 2-4 yrs of undergraduate work, licensed by state, and professional title of “DVM”

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2
Q

What is the description of a veterinary technician specialist (VTS)

A

Veterinary technician who has reach a higher level of education skill in specific field of study that is recognized by the AVMA

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3
Q

What is the description of a veterinary techologist

A

Bachelors of science in veterinary technology from a 4 yr AVMA accredited program

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4
Q

What is the description of a veterinary technician

A

Associates of science from a 2 or 3 year AVMA accredited program and is required to complete national and state exams following graduation prior to getting licensed

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5
Q

What is the description of a veterinary assistant

A

Non licensed support staff trained on the job to assist in various operations of the veterinary professional team and requires more immediate supervision by veterinarian for anesthetic monitoring, animal procedures, and patient care but cannot induce anesthesia in state of MO

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6
Q

What are the kansas state requirements for a vet tech

A

Graduate of an AVMA accredited program and passing score on VTNE, pay VTNE fee, state examination fee/initial application, and 4 CE hrs recommended annually, annual renewal fee, and late fee

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7
Q

What are the missouri state requirements for a vet tech

A

Graduate of AVMA accredited program, passing score on the VTNE, passing state exam, VTNE fee, state exam fee, registration fee, and 5 CE hrs annually

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8
Q

What are the 5 continuous steps of a vet tech

A

Gather data about the patient, identify and prioritize patient evaluations, develop and implement a plan for patient care, evaluate patient’s response to care, and gather additional data (repeat)

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9
Q

What are the 3 types of interviews

A

Behavior based interview, team interview, and working interview

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10
Q

What is a behavioral based interview

A

Technique used in which the job candidate has the opportunity to demonstrate their potential for succeeding in the new job by providing specific examples of how they handled similar situations based on their past experience

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11
Q

What is a team interviews

A

Multiple people interview one applicant, allows input from multiple perspectives, and individuals who work well in team usually excel

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12
Q

What are working interviews

A

Showing your skills potentially on the same day as your interview so take a change of clothes

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13
Q

What are the donts of interviews

A

Dont smoke, chew gum, wear heavy perfume, ramble, avoid filler words, dont answer w/ yes or no, lie, make derogatory remarks about your former employers, and bring up compensation

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14
Q

What are the do’s of an interview

A

Arrive 15 mins early, clarify questions, speak clearly, bring questions to the interview, and bring your resume w/ you in a folder

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15
Q

What things could you be looking for in a job that you should go into knowing

A

What schedule you want, paid time off/sick leave, insurance, continuing edu, retirement, staff pet care, clothing allowance, and medicine niche

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16
Q

What are career opportunities

A

Private practice, biomedical research, zoos/wildlife, diagnostic labs, vet supply sales, humane societies, and drug/feed manufacturing companies

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17
Q

What are the duties and responsibilities in private practice

A

Obtain patient history/maintain medical records, collect samples/perform laboratory procedures, provide nursing care, assist vets in surgery, perform dental prophylaxis, complete rads, educate pet owners, and supervise/train staff

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18
Q

What are the things RVT’s cant legally do

A

Prescribed, diagnosed, prognose, and perfom surgery

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19
Q

What should pay be based on

A

Edu, skills, experience, and all wages should at least meet the wage market

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20
Q

What are the goals of a performance evaluations

A

Set performance goals, communicate expectations, completed annually, and used to identify shortcomings

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21
Q

What are the standard application guidelines

A

Cover letter, resume, and deliver your papers in person

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22
Q

What are important things to include on a resume

A

Work experience relevant to the profession, education history, licensure, memberships, and certifications

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23
Q

What are things to avoid on a resume

A

Inappropriate length, grammatical errors, and the overuse of I

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24
Q

What is the USDA

A

United States Department of Agriculture

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25
Q

What is APHIS

A

Animal and Plant Health Inspection Service w/in the USDA

26
Q

What is FSIS

A

Food Safety and Inspection Service w/in the USDA

27
Q

What is FDA and its purpose

A

U.S Food and Drug Administration which approves drugs, enable veterinarians to extra label use, internet pharmacies, and controlled drugs

28
Q

What is the DEA and their function

A

Drug Enforcement Agency they controlled drug enforcement

29
Q

What is the BNDD and its purpose

A

Bureau of Narcotics and Dangerous Drugs and they control drug enforcement administrators in MO

30
Q

What is the AVMA and their purpose

A

American Veterinary Medical Association and they are a collective voice and are in charge of accredited programs such CE, council on education, and vet/vt education

31
Q

What is AAHA

A

American Animal Hospital Association

32
Q

What is AAVSB and their purpose

A

American Association of Veterinary State Boards and the make the licensing requirements for vets and VT

33
Q

What is MVMB

A

Missouri Veterinary Medical Board

34
Q

What is OSHA and their purpose

A

Occupational Safety and Health Administration, is a division of US department of labor, and their purpose is to maintain safety and health of workers

35
Q

What is the MVMA

A

Missouri Veterinary Medical Association

36
Q

What is MVMF

A

Missouri Veterinary Medical Foundation

37
Q

What is KCVMA

A

Kansas City Veterinary Medical Association

38
Q

What is KCRVTA

A

Kansas City Registered Veterinary Technician Association

39
Q

What is MVTA

A

Missouri Veterinary Technician Association

40
Q

What is KVTA

A

Kansas Veterinary Technician Association

41
Q

What is utilitarianism

A

The decision that benefits the greatest number of people for the greatest good

42
Q

What is the code of ethics

A

BARK bond, attention to detail, responsibility, and knowledge

43
Q

What are board technical violations

A

Violatons to the state practice act such as practicing on a lapsed license, failing to complete manatory CE, criminal conviction related to the practice of the profession, and discipline by licensing board in another state

44
Q

What are board substantive violations

A

They bear directly on the licensee’s conduct in practicing the profession such as unprofessional conduct, malpractice, incompetence, participating beyond the scope of practice, animal abuse or neglect, and addiction to narcotics

45
Q

What is animal cruelty in the state of missouri

A

Intentionally kills an animal unless it is allowed by law such as veterinarian putting down an animal or an ind w/ a valid hunting license, pruposefully or intentionally causes injury or suffering to an animal, or having ownership or custody of an animal knowingly fails to provide adequate care which results in substantial harm to the animal

46
Q

What are important things to remember about client perception

A

Consider the client experience, clients judge based on client service not the quality of medicine they remember how you make them feel not what you say, and perceived value vs true value

47
Q

What are the two reasons why clients don’t comply w/ instructions

A

Not understanding the instructions and life just happening

48
Q

What are the outpatient areas

A

The reception and the exam rooms

49
Q

What are important things to remember about the reception area

A

It should be clean and free of dead plants or dusty inventory, seperate cats and dogs, client restroom, coffee station, childrens area, and wifi essentially anything to make the client comfortable

50
Q

What are important things to remember about exam rooms

A

Two rooms available for each vet, do not keep medications in rooms, location for history and TPR, vet should then perform examination in the room, and all pokes are ideally done in the treatment area

51
Q

What are important things to remember when greeting a client

A

Greet immediately even if on the phone, use the clients name if known, and stand or sit to be at eye level w/ client

52
Q

What is proper phone etiquette

A

Answer by the second ring, standard greeting, ask before putting someone on hold, and thank someone for holding

53
Q

What are methods for non verbal communication

A

Body posture, eye contact, facial expressions, tone of voice, and rate/volume of speech

54
Q

What are inpatients areas

A

The treatment area, radiology, isolation, boarding, and space to relieve patients

55
Q

What are important aspects of the surgical area

A

Preparation of the patient is done outside the space, this is a dead end room, all surfaces in the room should be washable, and you should minimize all unnecessary equipment

56
Q

What are important things to remember when giving pre surgical instructions

A

Food/water NPO times, time for admitting, any other services, and specific DVM performing surgery

57
Q

What are important things to remember about patient discharge

A

Settle account prior to discharge, write instrucitons when possible, review w/ client in a quiet area, and include medications given in the discharge report

58
Q

What are support areas

A

These are the most expensive areas of the hospital offices, employee lounge, storage, librar

59
Q

What are typical things for specialty and emergency practices

A

Traditional spaces may be further divided by department, services often share an ICU, scheduling may be specific to department, and emergencies are triaged

60
Q

What are characteristics about mobile practices

A

Inventory management are cruical in vet trucks, think of biosecurity when working w/ portable cattle chutes, home euthanasias are typical, and they tend to do behavior consults

Vet Practice Mgmt (5 decks)

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