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Gestión Calidad > Evolución Calidad > Flashcards

Evolución Calidad Flashcards

1
Q

Calidad como conformidad

A

Conforme a requisitos

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2
Q

Satisfacción al cliente (1950 - 1960)

A

Satisfacción del cliente y lealtad

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3
Q

Como experiencia (1980)

A

Superar las expectativas, mejora continua

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4
Q

Experiencia del usuario

A

Uso, accesibilidad, diseño, estética, experiencia del usuario

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Gestión Calidad (4 decks)

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