Enforcing Field Completion

Question 1

The service manager at Prestige Worldwide ran a report and notice that service reps have filled out the more details custom text field on less than 50% of newly created cases in 2017. The service manager would like to improve this number. What can an app builder do to ensure that service reps consistently fill out this field when creating new cases? Choose 1

A. Make the more details field read only
B. Edit the more details Fields field level security
C. Write a validation rule on the more details field using the isblank function
D. Write a validation rule on the more details field using the isnull function

Answer 1

C
If the field does not have information in it isblank will return true causing a validation error

Isnull will always return true on text field

Question 2

Should you use isnull or isblank to determine if a field has data?

Answer 2

Salesforce recommends using isblank because isnull is being deprecated