Employee & Labor Relations

Question 1

Orderly way to resolve differences of opinion.

Answer 1

Grievance procedure

Question 2

Umbrella term for the various approaches and techniques, other than litigation, that can be used to resolve a dispute.

Answer 2

Alternative dispute resolution (ADR)

Question 3

Agreement that requires specific contractors to accept certain conditions in project contracts, such as paying a fair wage and contributing to health insurance, pension, and training funds.

Answer 3

Project labor agreement (PLA)

Question 4

Situation in which workers slow processes by performing tasks exactly to specifications or according to job or task descriptions.

Answer 4

Work-to-rule

Question 5

Group of workers who coordinate their activities to achieve common goals in their relationship with an employer or group of employers; also called labor union.

Answer 5

Trade union

Question 6

Broad statement that reflects an organization’s philosophy, objectives, or standards concerning a particular set of management or employee activities

Answer 6

Policy

Question 7

Action taken in support of another union that is striking the employer.

Answer 7

Sympathy strike

Question 8

Method of dispute resolution by which disputing parties agree to be bound by the decision of one or more impartial persons to whom they submit their dispute for final determination.

Answer 8

Arbitration

Question 9

Action of an employer to shut down operations to prevent employees from working.

Answer 9

Lockout

Question 10

Form of corrective discipline that implements increasingly severe penalties for employees.

Answer 10

Constructive discipline

Question 11

Attempt by a union to influence an employer by putting pressure on another employer, for example, a supplier.

Answer 11

Secondary action

Question 12

Violation of employee rights; act prohibited under labor relations statutes.

Answer 12

Unfair labor practice (ULP)

Question 13

Method of nonbinding dispute resolution by which a neutral third party tries to help disputing parties reach a mutually agreeable decision; also called conciliation.

Answer 13

Mediation

Question 14

Positioning of employees at a place of work targeted for the action for the purpose of protest.

Answer 14

Picketing

Question 15

Various forms of collective employee actions taken to protest work conditions or employer actions.

Answer 15

Industrial actions

Question 16

Reporting of an organization’s violations of policies and processes by employees.

Answer 16

Whistleblowing

Question 17

Work stoppages at union contract operations that have not been sanctioned by the union.

Answer 17

Wildcat strike

Question 18

Group of workers who coordinate their activities to achieve common goals in their relationship with an employer or group of employers; also called trade union.

Answer 18

Labor union

Question 19

Refusal by workers to work; also refusal by workers to leave their workstations, making it impossible for the employer to use replacement workers.

Answer 19

Sit-down strike