EKS/PBX troubleshooting practices

Question 1

______troubles only effect a single __________

Answer 1

station

Question 2

____troubles effect the entire _______

Answer 2

system

Question 3

when replacing a component work with _________ to ensure a starting point

Answer 3

known working parts

Question 4

with a system down and everyone screaming at you to fix the problem a technician must ___________

Answer 4

be patient

Question 5

to avoid doing the same procedure twice a technician should _________

Answer 5

keep a log

Question 6

what are the five segments for defining the start of troubleshooting.

Answer 6

system troubles
station troubles
trunk/outside line troubles
programming troubles
user problems

Question 7

why should a technician investigate and ask questions before starting station troubleshooting?

Answer 7

understanding problems helps decipher cause

Question 8

how would a technician determine a bad system station port

Answer 8

remove cross connect and punch down a working jack and use a working telephone

Question 9

the first place to trouble shoot a bad trunk is

Answer 9

RJ21X

Question 10

what three circuits do not provide dial tone

Answer 10

Voip
T1
ISDN
Dry loop

Question 11

to determine a trunk fault, dial tone must be seized from the

Answer 11

telco side

Question 12

PSTN fault requires the technician to provide information to the ______and also the ________

Answer 12

customer

phone company

Question 13

list the three processes to resolving system problems

Answer 13

Identify problem
Isolate problem
resolve problem

Question 14

When a trunk is the cause of the trouble a technician should

Answer 14

report to the phone company and document everything

Question 15

when a feature doesn’t work and is not programmed what should be done?

Answer 15

call the office to determine if the programming is billable

Question 16

when pulling out and putting cards into the system the technician must first

Answer 16

power off the system to insert or remove card