EKS/PBX troubleshooting practices Flashcards
______troubles only effect a single __________
station
____troubles effect the entire _______
system
when replacing a component work with _________ to ensure a starting point
known working parts
with a system down and everyone screaming at you to fix the problem a technician must ___________
be patient
to avoid doing the same procedure twice a technician should _________
keep a log
what are the five segments for defining the start of troubleshooting.
system troubles station troubles trunk/outside line troubles programming troubles user problems
why should a technician investigate and ask questions before starting station troubleshooting?
understanding problems helps decipher cause
how would a technician determine a bad system station port
remove cross connect and punch down a working jack and use a working telephone
the first place to trouble shoot a bad trunk is
RJ21X
what three circuits do not provide dial tone
Voip
T1
ISDN
Dry loop
to determine a trunk fault, dial tone must be seized from the
telco side
PSTN fault requires the technician to provide information to the ______and also the ________
customer
phone company
list the three processes to resolving system problems
Identify problem
Isolate problem
resolve problem
When a trunk is the cause of the trouble a technician should
report to the phone company and document everything
when a feature doesn’t work and is not programmed what should be done?
call the office to determine if the programming is billable
