customer service

Question 1

Benefits of working in the health care industry?

Answer 1

paid vacation
health insurance
life insurance
paid holidays
retirement plan
tuition assistance

Question 2

what hard skills?

Answer 2

skills you use to perform the hands-on, technical duties of your job

Question 3

what are soft skills

Answer 3

personality characteristics that enhance your ability to interact effectively with other people and same skills as people skills

Question 4

which are reasons for high cost of health care?

Answer 4

The need to recruit, pay, and retain highly competent doctors and health professionals.
The cost of medical research to develop new drugs, devices, and medical procedures.
The rising cost of medical equipment, supplies, and utilities.
The need to construct, remodel, and maintain medical buildings.
The expense of training future doctors, nurses, and other health professionals.

Question 5

Reasons why health care expenses continue to rise?

Answer 5

Medical Research is expensive
Patients expect the best care available
The expense of training future doctors, nurses , and other health professionals.

Question 6

which are National Patient Safety Goals to help reduce sentinel events that occurs due to medical errors?

Answer 6

Improve staff communication.
Pause before surgery to check for errors.
Use guidelines to prevent infection after surgery.
Make improvements on the response to medical equipment alarms.

Question 7

which are the advantages of electronic health records?

Answer 7

EHRs decrease errors related to legibility of doctor’s orders.

Question 8

why is health care expected to continue to be one of the fastest growing occupations in the United States?

Answer 8

Increases in the rate of obesity
The rapid growth of the older population
Expansion of health care information technology
Increases in the number of disabled individuals

Question 9

A gatekeeper is someone who?

Answer 9

Manages a patients care to ensure quality and cost-effectiveness

Question 10

the requirement that everyone must have health insurance or be subject to a penalty tax is called a/an

Answer 10

Individual mandate

Question 11

Under the Affordable Health Care Act, parents can keep children on their health insurance policies until the age of?

Answer 11

26

Question 12

when a patient has a medical problem prior to applying for health insurance, he or she has a/an?

Answer 12

Preexisting condition

Question 13

Lean Sigma concepts are helping health care organizations?

Answer 13

reduce waste and costs

find the root cause of problems

Question 14

What is the difference between an acute and a chronic condition?

Answer 14

Chronic is long term and Acute is happening now

Question 15

Define continuous quality improvement

Answer 15

using methods and tools to identify, prevent, and reduce the impact of process failures

Question 16

A sentinel event is defined as?

Answer 16

the risk of serious injury including the loss of limb or function
An unexpected occurrence involving death
serious physical or psychological injury

Question 17

reducing waste and preventing undesirable patient outcomes such as medication overdoses are quality improvement goals

Answer 17

True

Question 18

Health care is one of the fastest-growing sectors in the US economy. It is projected to generate more than 4 millions new jobs between 2012 and 2022-more than any other industry.

Answer 18

True