Conflict And Negotiation

Question 0

Cognitive conflict

Answer 0

Conflict related to differences in perspectives and judgments

Question 1

What is conflict

Answer 1

The process that begins when one party perceives that another party has negatively affected, or is about to negatively affect, something that the first party cares about

Question 2

Affective conflict

Answer 2

Emotional conflict aimed at a person rather than an issue

Question 3

What are some sources of conflict?

Answer 3

Communication, structure, personal variables

Question 4

What is a mediator?

Answer 4

A neutral third-party who facilitates a negotiated solution by using reasoning, persuasion, and suggestions for alternatives

Question 5

What is an arbitrator?

Answer 5

They have authority to dictate an agreement

Question 6

What is a consultant?

Answer 6

Skilled and impartial third party who attempts to facilitate problem-solving through communication and analysis, aided by a knowledge of conflict management
Does not try to settle the issues but rather works to improve relationships between the parties so they can reach a settlement for themselves. More of a long-term focus

Question 7

What is negotiation and what are two forms?

Answer 7

Negotiation is a process in which two or more parties exchange goods or services and attempt to agree upon the exchange rate for them
Distributive bargaining is a negotiation that seeks to divide up a fixed amount of resources; a win lose situation
Integrative bargaining is a negotiation that seeks one or more settlements that can create a win-win solution

Question 8

Collectivistic vs Individualistic

Answer 8

Collectivistic cultures see people as deeply embedded in social situations where individualistic cultures see people as autonomous
As a result, collectivists are more likely to seek to preserve relationships and promote the good of the group as a whole than individualists.