Competencies Flashcards

1
Q

Ethics level 2
Commercial road Portsmouth

Fish market rye

A

Commercial road, Portsmouth
- new letting industrial unit acted with integrity, honest, during heads of terms

Fish market, rye
- Site visit gift, declined unethical breach of EA code of conduct logged in companies gift. Register informed line manager

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2
Q

Ethics, level three
Competence allcot
Integrity
Service fishing kent

A

Competence – Alcott Road
- Inspection roof poor state, needed repair building survey required not in my competence. Advised would instruct chartered, building surveyor

Integrity - own interest, conflict of interest
- Myself and external surveyor firm declared the line manager informed, consent recorded via email

Service-fishing access in Kent
Complaint fishing access reviewed EA complaints handling. Procedure escalated to customer and get engagement team. Advised complainant on steps dealing with monitor situation provided response

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3
Q

Client care, level two
Lower mole esher
Eastbourne

A

Lower mole Esher
- Instruction document completed before commencement of project to make sure objectives and timescales understood by stakeholders.
Reduced internal capacity high workload, instructed external surveyors to do project tasks.
Kept interested parties, updated regular meetings, high standard of service objective delivered in a timely manner

Eastbourne
- Complain, public abandon vehicle, EA complaints handling procedure liaised with complainant and client. Successful resolution.

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4
Q

Communication and negotiation l2
Kings crescent ports
RMC

A

Kingston Crescent, Portsmouth
- Letting retail unit, clear, concise communication, both parties negotiated with tenant to get best value for client. Insured tenant had a clear, understanding and negotiation is fair, successful, letting

Royal military Canal
Maps, diagrams, communicate stretches of fishing for licenses, tenants understood

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5
Q

Health and safety l2
Lone working rye
Dse
Ppe Ferring

A

Lone working rye
- Site visit adhere to EA loan working policy, ea app loan, working, find my friends, updated calendar, location and duration

DSE
-Yearly assessment, home station, driving safety assessment driving license line manager

PPE Ferring rife
- Risk assessment, lifejacket, nonslip footwear

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6
Q

Inspection l2
Winchelsea road rye
Access licence ferring

A

Winchelsea Road, Rye
- Inspected office and land, property management, arranged access, specific time, date notice, contact details, before visiting site, reviewed lease to ascertain condition and tenants repairing obligations and previous inspection, took photos. Completed new inspection, form, age of building condition, defects, save to file.

Access license Ferring rife
- Inspected access route new license schedule of condition of bank risk assessment, watercourse, clear used path sufficient distance away. PPE company policy working in or near water, trundle wheel length camera vegetation what3words location reference photographs. Updated info to schedule check clean dry policy. Invasive species, floating penny wort

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7
Q

Inspection level three
London road ports
River mole esher

A

London Road, Portsmouth
- Market vacant, retail properties sale
Access arrangement, confirmed, Photos notes, location, and other advert boards, inspection outside than inside recorded condition and specification noted, damp interior wall. Ground floor advised building surveyor to ascertain calls and cost may influence market value known defect.

River, Mole esher
- Property management inspections walkway along river items and boats blocking walkway not permitted. Advised client on issues in report corresponding photographs advised licensee is in breach of license advise. Licensee approached initially through a door knock and left a drop and time to resolve advised licenses could be terminated, if not meeting obligations, client agreed with advice instructed to proceed most items were removed. Good relationship between parties maintained

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8
Q

Valuation level 2
Shirley rd soton
Winchelsea rye

A

Shirley Road Southampton
-Rental valuation ground floor retail unit no conflict of interest terms of engagement, scope instruction fee. PI eyelevel investigated background of property desktop survey offsite. EPC rating planning tenure carried out inspection measurement notes of letting boards in area calculated net internal area. Floor area. ITZa market rental comparable method obtain comparable evidence online. Local agents set out evidence in table. Detailed analysis arrive at market rent.

Winchelsea Road, Rye
Car park open market rent review. Inspected counted car parking spaces obtained comps spaces and land set out in table. Reviewed evidence insured adjusted to reflect difference in location size quality valued using comparable method. Consorted Klein and 10 and proceeded to obtain necessary internal approvals.

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9
Q

Measurement level 2
London rd Portsmouth
Northumberland rd Portsmouth

A

London Road, Portsmouth
Measured retail unit rent, review, purpose and internal area drew the layout of the unit note of the scale measure the internal columns excluded from measurements dimensions to calculate itza zones and ancillary
Recorded details day and purpose of measurement

Northumberland Road, Portsmouth
Received instructions from the client organised inspection, date and time measured industrial for letting purpose gross internal area. Measured from internal face of external walls with laser measurer sketched plan with a scale to record length and width, measured clear internal height as well as external and internal eaves height. N

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10
Q

Landlord and tenant level 2
Blackwall bridge
Allbrook

A

Blackwall bridge, Kent
- Rent review on database consulted, Leess detailed RPI review, carried out calculation as police multiplied base to arrive at new rent consulted. Klein inform the tenant rent review memo.

Allbrook Eastleigh
Section 26 notice notified legal department respond within prescribed time limit discussing the strategy. Moving forward. Insured completed terms of 54 act.

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11
Q

Landlord and tenant level 3
Shirley rd
Rock channel rye

A

Shirley Road Southampton
Lease renewal, retail unit, analyse, least current lease terms, excess, including tenant. Security of tenure inspected measured calculated itza analyse comparable is to calculate market rent. Advise client schedule of dilapidations even if landlord decided to renew lease building surveyor. Instructed advised grounds to regain possession. Client not interested advised solicitor serve nonhostile section 25 notice quoting proposed terms for newly sufficient time before lease expiry to assist negotiation. Advise quoting slightly higher and terms save for modernisation 10 accepted. Initial figure so matter to completion. Client happy with advice and increase in rent.

Rock channel Rye
List of boatyard expired protected tenancy. Client did not want property back wanted to renew lease area extended lacks property management access not detrimental to clients property interest consulted with lawyer, protected, periodic tenancy created rights under act, new lease of whole negotiated, propose, market rent and lease length in terms of client agreed with advising to authorise to proceed tenant accepted heads of terms. New lease, internal solicitors, regularised occupation

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12
Q

Leasing and letting l2
Allcot
Com rd ports

A

Alcott Road, Portsmouth
Instructed, let small industrial unit inspection measurement prepared, marking in particulars Rightmove firms website. Client database, mailshots viewings client up-to-date offer received accepted by landlord prepared. Heads of terms completed.

Commercial Road Portsmouth
- Industrial unit desktop survey no EPC required for new lettings advised. Can’t be late. Instructed report for EPCD rating marketing plan targeted mailshots board, Internet, advertising, marketed property, suitable offer, accepted by client due diligence financial strength. Two types of ID low-risk proceeded with letting

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13
Q

Property management level 2
Toll house yald
New rd rye
Fish shop rye

A

Tollhouse, Yalding
- Tenant contacted on Friday boiler broken effect we can trade analysed lease determine repairing responsibility lease. Not full repairing and ensuring but expressly stated boiler tenant. Responsibility immediately contacted tenant resulted in quick repair positive relationship

New Road Rye
Internal Client required access for maintenance through E a tenanted land. Reviewed lease contained provision for landlords access. Informed client access permitted without notice and reduce liability for compensation which reduce clients losses but emphasised the importance of positive relationship and recommended access during to choir today’s notified 10 of these terms and planned works and preferred day is smooth access positive relationship

Fish shop, Rye
Tenant requested permission to re-clad outside Redlees. Detailed absolute prohibition to work. Advise tenant requested details of amendments without prejudiced briefed. Client happy with works. Advise deed of variation required tenant to explain required documents and cost instructed legal completed.

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14
Q

Property management level 3
Toll house yald
Northumberland rd

A

Tollhouse, Yalding
Inspection observed missing roof tiles on tenanted property. Reading lease confirmed landlord was responsible for structure of buildings and cost not recovered from tenant. Advised Klein inspection by building surveyor to provide schedule of works. Instructed project manager arranging contractors to request quote advise two options, partial repairs or re-roof property, grade 2 listed consulted, planning and advisor Like for like not necessary quiet enjoyment advise client contractors conduct work outside tenant trading hours negate compensation. Advise tenant works and timings carried out inspection of works satisfactory approved contractor invoice

Northumberland Road, Portsmouth
Tenant serve notice to exercise fixed lease break before contractual end reviewed lease and noted. Conditions of break. Advise landlord tenant must comply with conditions include removal of tenants fixtures and fittings to yield up property and provide vacant possession arranged for building surveyor to carry out a schedule of dilapidations as per Leess said to tenant on date of lease break conducted inspection alongside tenant tenant, not removed items and internal demountable partition Sought legal advice advised tenant not meeting conditions of break notice void advise landlord tenant continued in occupation. Landlord pleased during pandemic, limited prospect of new tenant.

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15
Q

Access and rights Overland level 2
Headwall
Debris screen barnham

A

Headwall repair
Request internal client access residential site to repair wall attended meeting to identify the most appropriate access route and length of time access needed. Instructed to identify and contact landowner drafted NOIE water resources act 1991, detailing how accessed you and plan and letter obtained. Authorisation served notice in notice period required insured schedule of condition pre-and post entry taken to assist with any reinstatement or compensation claims.

Debris screen, Barnham
Assisted request for land entry to repair debris screen on third-party land identified landowner served NOIE including access route and compound area received by landowner, timely manner, works, carried out without issue

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16
Q

Access and rights, Overland level 3
Forest row
Access Hillingdon

A

Forest, Row
Contacted by internal client to install a flood warning site. Advised EA powers of entry section 37 environment act. Flood warning systems site installed under notice. Advised once installed. Look to implement lease agreement rather than serving notice. Instructed to proceed by client on above basis search land registry to investigate the owner of land, land unregistered advise client to display notice and enquire with neighbouring properties, freeholder located equipment, installed negotiated. Heads of terms for an agreement, obtained approval, instructed legal agreement created

Access Hollington river
Instructed internal client. Install improved access to asset land owned by council. No agreement in place. Usually serve notice to undertake maintenance water resources act 1991, as installing surface advised notice would not cover installation for inspection and maintenance for unknown duration recommended agreement. Best course of action advised agreement remain in perpetuity under the title section 47 southern water authority act 1982 client agreed. Instructed to proceed drafted heads of terms liaised with council to agree terms instructed legal created new agreement new access built

17
Q

Leasing and letting l3
Retail Kingston crescent ports
Moorings rye

A

Retail unit Kingston Crescent
Let small retail unit carried out inspection of measurement of property identified condition. Poor significant internal demountable partitioning previous tenant. Fixtures advised client would deter tenants. Landlord not prepared to carry out refurbishment advised incentives rent free after marketing offer submitted six months rent, free and fixtures removed by landlord negotiated to 3 months rent free and landlord. Remove fixtures. Advised Effective rent one month rent, the landlord agreed commercial settlement

Moorings Rye
Property lease to EA sublease to tenant consulted. Headley sought approval from the subleases provided advice to client in respect of leasing considerations. Further licensing of moorings excluded from act. Agreed advice with client further agreed heads of terms with the tenant instructed legal department completed.