Communication and negotiation (Level 1) Flashcards
What are some of the key relationships on construction projects?
Stakeholders include clients, contractors, subcontractors, consultants, and suppliers.
How do different relationships influence communication methods?
Each relationship requires a tailored approach—formal communication for contracts and informal for building rapport.
Why is it important to use informal communication methods in negotiations?
Informal methods like phone calls help foster trust and build positive working relationships.
What is the role of formal communication in project management?
It ensures clarity, maintains records, and protects both parties in case of disputes.
Why is recording verbal agreements in writing important?
It ensures there’s an audit trail for future reference, reducing the risk of miscommunication.
How do you use meetings in negotiating with contractors?
Meetings provide a collaborative environment to discuss variations and final accounts in more depth.
What is the purpose of maintaining a clear audit trail?
An audit trail provides documented evidence of decisions made, ensuring accountability and transparency.
How does communication affect negotiation outcomes?
Clear, effective communication can lead to better negotiated terms, preventing disputes and delays.
What steps do you take to prepare for negotiations with contractors?
I review all relevant project details, establish my position, and anticipate possible counterarguments.
How do you ensure that communication remains effective throughout a project?
Regular updates, appropriate methods, and clear documentation help keep communication lines open and effective.
