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info systems > class 9 & 10 > Flashcards

class 9 & 10 Flashcards

1
Q

what are human resource management systems?

A

a combination of systems and processes that connect human resource management and information technology through human resource software and hardware

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2
Q

what are the 10 ways human resource management systems helps managers?

A

managing payroll
recruitment and on boarding
gathering, storing and accessing employee information
keeping attendance records and tracking absents
performance evaluation
benefits administration
learning management
employee self-service
employee scheduling
analytics and informed decision making

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3
Q

what are the 5 operational systems in Human Resources?

A

payroll systems
employee information systems
attendance recording systems
employee scheduling systems
performance management systems

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4
Q

what is payroll systems?

A

systems that help manages the companies payroll expenses

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5
Q

what are employee information systems?

A

systems that maintain information on every employee for reporting purposes, such as personal data, education, previous experience, employment history and a skill inventory

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6
Q

what are the 5 steps in the payroll transaction process?

A

maintain payroll data
validate time and attendance data
prepare payroll
disburse payroll
calculate and disperse benefit and taxes

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7
Q

what is an attendance recording system?

A

keeps track of absent employees and may include overtime credits

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8
Q

what is employee scheduling systems?

A

a system that schedules complex schedules such as sift works (nurses)

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9
Q

what are performance management systems?

A

a system that keeps track of employees performance

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10
Q

what are the 4 characteristics of performance management systems?

A

collect and store textual data
employee appraisal data can be filled out
need careful documentation of employee performance
may have tactical components

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11
Q

what are the 2 tactical components of performance management systems?

A

which supervisors give high numbers of poor evaluations

which labour sources provide unacceptable workers

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12
Q

what are the 3 tactical human resource systems?

A

position control systems
recruiting systems
compensation and benefit systems

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13
Q

what are positions control systems?

A

a system that keeps track of each job position in the organization and can be useful for job redesign, which job positions require data entry and what positions the company needs

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14
Q

what are recruiting systems?

A

systems that provide lists of planned retirements and lists skills, preferences of current employees. they also analyze turnover rates among various classes of employees

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15
Q

what are compensation and benefit systems?

A

systems that give employees a “cafeteria style benefits” to choose from, there is a lot of data stored here

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16
Q

what are the 2 ways compensation and benefit systems help with tactical decision making?

A

how much to increase compensation plans to attract high quality employees

what kind of benefits are different categories of employees choosing

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17
Q

what are the 2 strategic human resource management systems?

A

long-term workforce planning
labour negotiation support systems

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18
Q

what are the 7 thing long-term workforce planning systems do?

A

figures out the hr needs of the organizations strategic plan for the next 5-10 years

identify current hr requirements

identify crucial jobs

identify current and future workforce gaps

identify drivers of workforce compensation

forecasting supply and demand for required workforce

formulate plans

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19
Q

what are labour negation support systems?

A

systems that assist in bargaining sessions with unions and much have timely and ad hoc capability

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20
Q

what is marketing?

A

the process of planning and executing the conception, pricing, promotion, sales and distribution of goods and prices to create exchanges

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21
Q

what is a marketing information system?

A

a set of procedures and methods for the regular, planned collection, analysis and presentation of information for the use in making marketing decisions

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22
Q

what are the 4 other organizational systems that marketing systems need to be coordinated with?

A

order entry
manufacturing
inventory
credit management

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23
Q

what are the 5 operational marketing systems?

A

customer contact management systems
sales force automation systems
telemarketing systems
direct mail advertising systems
delivery tracking and routine systems

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24
Q

what are customer contact management systems?

A

systems that provide information on past contacts with specific customers

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25
Q

what is the output from customer contact management systems?

A

call reports:
number of sales calls made by a sales person

number and dollar amount of sales made by this person

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26
Q

what are sales force automation systems?

A

a system that guides sales reps through each discrete step in the sales process and helps increase productivity by focusing sales efforts on most profitable customers

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27
Q

what are the 6 steps in the sales process?

A

opportunity generated
lead allocated
prospect contacted
prospect qualified
solution identified
order placed

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28
Q

what are telemarketing systems?

A

systems that identify customers and automatically call them using electronic phones directories and take notes about calls

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29
Q

what are direct mail advertising systems?

A

create mailing labels and send people ads

30
Q

what are delivery tracking and routing systems?

A

they help plan optimal delivery routes

31
Q

what are tactical systems in marketing?

A

any system that provides information to support tactical decisions

32
Q

what is the objective of tactical marketing managers?

A

to reach the sales goals set up by top marketing executives

33
Q

what are the 3 tactical decisions tactical marketing managers make?

A

how sales territories should be shaped
how to allocate sales persons to territories
what products should be offered to what customers

34
Q

what are the 2 kinds of strategic marketing systems?

A

sales forecasting systems
market research systems

35
Q

what are sales forecasting systems?

A

systems that forecast sales for the entire industry, organization, each product and for market segments for a product

36
Q

what are market research systems?

A

systems that process the results of surveys and interviews to provide analyses of statistical significance using data from outside the company

37
Q

what is customer relationship management?

A

systems that examine customer from a multifaceted perspective from using a set of integrated applications to address all aspects of the customer relationship including customer service, sales and marketing

38
Q

what are operational information systems?

A

systems used for managing, controlling and auditing production and operations resources

39
Q

what are operations systems?

A

regular reports on production, yield, quality, inventory levels. these systems typically deal with manufacturing, sourcing and supply chain management

40
Q

what are the 3 inventories in manufacturing?

A

raw material inventory
work-in-process inventory
finished goods inventory

41
Q

what are the 4 steps of production?

A

product design
planning and scheduling
productions operations
cost accounting

42
Q

what are the 4 things strategic manufacturing systems assist top management with?

A

select a plant site
building a new plant
designing and laying out a production facility
assessing technologies to be used in production process

43
Q

what is MRP (material requirements planning)?

A

a computerized system for inventory control that controls operating levels, assign operating priorities, plans the capacity to load the production system and typically determines “when to order” based on average usage and replenishment times

44
Q

what is the main objective of MRP (material requirements planning)?

A

to convert master production schedule into detailed raw material components

45
Q

what is the input into MRP (material requirements planning)?

A

supply and demand info

46
Q

what are the 4 kinds of supply info that is used in MRP (material requirements planning)?

A

nettable quantity on hand
intersite orders
purchase orders
manufacturing orders

47
Q

what are the 7 kinds of demand info that is used in MRP (material requirements planning)?

A

master schedule
forecasts
sales orders
intersite requests
component requirements
production forecasts
safety stock requirements

48
Q

what is the tactical way that MRP (material requirements planning) helps management?

A

a list of raw material needed to produce one unit of finished and the quantity of each material and producing a time-phased purchase orders for raw materials

49
Q

what is time-phased purchase order for raw materials?

A

manager manually checking how many materials they have and what they will need more to produce more in the future

50
Q

what is the master production schedule?

A

the overall plan to assess the production of your finished goods, detailing what you need to produce, how much you need to produce and when you need to produce it

51
Q

what are master production schedule based on?

A

accepted sales orders
sales forecast
current finished goods inventory

52
Q

what are the 3 inputs in MRP?

A

bill of materials
master production schedule
inventory status

53
Q

what is a bill of materials?

A

a detailed list of raw materials, components and assemblies required to construct, manufacture or repair a product or service

54
Q

what is inventory status?

A

covers each item record separately indicating its inventory status/count on a period by period basis. also provides information about supplier, lead time, lot size

55
Q

what are the 5 ways capacity requirements planning (CRP) helps tactical management?

A

determines whether a companies available production capacity can meet its production goals

shows sequence of required operations and the standard time allowed for each machine

how much machine time and worker time do we have

generates a detailed production schedule

releases manufacturing orders to the production floor

56
Q

what does capacity requirement planning do?

A

generates a detailed production schedule and releases manufacturing orders to the production floor

57
Q

what are production planning and control?

A

the operation function of material requirements planing

58
Q

what are the 5 functions of production planning and control?

A

raw material acquisition
machine and worker requirements
detailed production schedules
gathering evaluation statistics
cost accounting

59
Q

what are the 5 IT considerations in manufacturing?

A

large databases designed for varied and quick retrieval
data capture in a variety of ways
connectivity throughout production facilities
both operational and tactical
integration with system outside manufacturing

60
Q

what is supply chain?

A

the sequence of processes involved in the production and distribution of a commodity and getting it to the customers

61
Q

what is supply chain management?

A

processes and procedures used to ensure the delivery of goods and services to customers at the lowest cost while providing highest value to the customers

62
Q

what is vendor managed inventory?

A

suppliers gaining access to an organizations production planning schedules to assure an ability to fulfil their orders

63
Q

what are just in time (JIT) manufacturing?

A

a production model in which items are created to meet demand, not created in surplus or in advance of need and raw materials arrive when they are needed on the production floor

64
Q

what are the 3 characteristics of just-in-time manufacturing?

A

minimizes inventory
requires complex information systems
may have vendor managed inventory

65
Q

what are the 4 evolutions of MRP into ERP?

A

1960s inventory management & control
1970s material requirement planing (MRP)
1980s manufacturing requirements planning (MRPII)
1990s enterprise resource planning ERP

66
Q

what is MRPII?

A

software for coordinating manufacturing processes, from product planning, parts purchasing, inventory control to product distribution and integrate many business functional areas in to it

67
Q

what is enterprise resource planning (ERP)?

A

a multi-module software for improving the performance of the internal business process by integrating business activities across functional departments product planning, parts purchasing, inventory control and product distribution fulfilment to order tracking

68
Q

what is the benefit of ERP over MRP or MPRII?

A

allows better communications and monitoring among organizational areas giving all departments access to the exact status of a customer order at any point in time

69
Q

what is the strategic productions information system?

A

master production scheduling system

70
Q

what are the 4 tactical productions information systems?

A

material requirements planning system
capacity requirements planning system
inventory control
cost accounting

71
Q

what are the 5 operational productions information systems?

A

detailed production schedule
shop floor control
quality control
inventory control
cost accounting

info systems (18 decks)

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