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info systems > class 7 > Flashcards

class 7 Flashcards

1
Q

what are strategic/ executive information systems?

A

provides top managers with information that assist them in making long-range planning decisions for the organizations

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2
Q

what kind of reports do strategic/ executive information systems provide?

A

summarized data

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3
Q

when do strategic/ executive information systems produce reports?

A

produced regularly but more often on an ad hoc basis

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4
Q

what is an executive information system (EIS)?

A

includes hardware, software, data, procedures and people used to assist senior-level executives

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5
Q

what is another term for an executive information system?

A

executive support system (ESS)

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6
Q

what does an executive support system provide for the company?

A

an overview of an entire organizations performance or any aspect of the organization that executives consider important

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7
Q

what are the 5 things that executive information systems provide support for?

A

defining overall vision
strategic planning
strategic organizing and staffing
strategic control
crisis management

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8
Q

what do strategic/ executive information system use to display their data?

A

graphical user interfaces

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9
Q

what are the 2 kinds of data that strategic/ executive information system displays?

A

soft data
hard data

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10
Q

what is soft data?

A

textual news stories or non-analytical data

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11
Q

what is hard data?

A

facts, number and calculations

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12
Q

what are 5 activities supported by strategic/ executive information systems?

A

executive decision making
long-range strategic planning
monitoring of internal and external events
crisis management
staffing and labour relations

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13
Q

what are the 2 inputs in to executive information systems?

A

internal data sources
external data sources

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14
Q

what are 3 internal data sources for executive information systems?

A

transaction processing systems and related databases
data warehouses and data marts
specific functional areas through the firm (MIS)

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15
Q

what are the 3 external data sources for executive information systems?

A

customers, suppliers, competitors and stockholders whose data is not already captures by the TPS and MIS systems

internet sources

cloud-based application systems

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16
Q

what are key performance indicators (KPIs)?

A

measures and metrics that track progress in executing chosen strategies to attain organizational objectives and goals

17
Q

what are KPI helpful with?

A

enabling comparisons over different time periods

18
Q

what is it important when making KPIs?

A

it is important that KPIs have the same definitions every year

19
Q

what may happen to KPIs over time?

A

some existing KPIs may be dropped and new ones are added as the organization changes its objectives and goals

20
Q

what is an example of a KPI?

A

for a university- increase (direction) in the 5 year graduation rate for incoming freshman (measure) to at least 80 percent (target) starting with the graduating class of 2022 (time frame)

21
Q

what are dashboards?

A

a spot for realtime data

22
Q

what are system usually uses dashboards?

A

executive information system

23
Q

what are the 3 ways dashboards are helpful to executive information systems?

A

presents a set of KPId about the state of a process at a specific point in time

provide rapid access to information in an easy-to-interpret and concise manner

provide users at every level of the organization with the information they need to make improved decisions

24
Q

what are some sources that databases draw realtime information from?

A

corporate databases and spreadsheets

25
Q

what are 6 vendors for business information software?

A

hewlett Packard
IBM
information builders
microsoft
oracle
SAP

26
Q

how are many dashboards designed?

A

in such a manner that users can click on a sections of the chart displaying data in one format and drill down into the data to gain insight into more specific areas

27
Q

what are the 7 characteristics of strategic management information?

A

ad hoc
unscheduled
summarized
infrequent
forward looking
external
wide scope

28
Q

what are the 6 characteristics of tactical management information?

A

focused
specified
interactive
internal
real-time
scheduled

29
Q

what are the 7 characteristics of operational management information?

A

prespecified
scheduled
detailed
frequent
historical
internal
narrow focus

info systems (18 decks)

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