class 15 Flashcards
what is knowledge management?
a system that collectively and systematically crates, shares and applies knowledge in order to achieve the users objectives
what are the 4 thing knowledge management is concerned with?
increasing awareness
fostering learning
speeding up collaboration and innovation
exchanging in sights
what are the 2 kinds of knowledge assets in a company?
explicit knowledge
tacit knowledge
what is explicit knowledge?
knowledge that is documented, stored and codified
what are 5 examples of explicit knowledge?
standard procedures
product formulas
customer contact lists
market research results
patents
what is tacit knowledge?
the know-how that someone has developed as a result of personal experience and involves intangible factors such as beliefs, perspective and value system
what are 2 examples of tacit knowledge?
how to ride a bike
the decision-making process used by experienced coach to make adjustments when her team is down at half
can tacit knowledge be easily documented?
no
why is tacit knowledge key to high performance and competitive advantage?
because it is difficult for others to copy
what is the goal of knowledge management?
to some how capture and document the valuable work-related tacit knowledge of other and turn it in to explicit knowledge that can be shared with others
what are the 2 processes that are frequently used to capture tacit knowledge?
shadowing
joint problem solving
what is shadowing?
involves a novice observing an expert executing their job to learn how they perform
what is an example of shadowing?
interns
what is going problem solving?
the novice and the expert work side by side to solve a problem so that the experts approach is slowly revealed to the observant learner
what is an example of joint problem solving?
a plumber trainee will work with a master plumber to learn the trade
what are the 3 benefits of knowledge management applications?
implement knowledge management projects to foster innovation
uses the expertise of people across the organization to build on other employees knowledge
capture the expertise of key individual before they retire
what are the 4 steps in implementing a knowledge management project?
1) connect knowledge management to goals and objectives of the company
2) start with small pilot and enthusiastic participants
3) identify valuable tacit knowledge
4) get employee to buy in to provide knowledge
what were computers originally designed to perform?
simple mathematical operations using fixed programmed rules and eventually operating millions of computations per second
what do computers still have trouble with?
recognizing patterns, adapting to new situations and drawing consolations when not provided complete information- the activities that humans can do well
what are the 3 processes of humans that AI can simulate?
learning
reasoning
self-correction
what is artificial intelligence?
the part of the computer science concerned with designing intelligent computer systems that is systems that exhibit characteristics we associate with intelligence in human behaviour
what is learning?
the acquisition of information and rules for using the information
what is reasoning?
using rules to reach conclusions