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info systems > class 12 > Flashcards

class 12 Flashcards

1
Q

what is enterprise resource planning?

A

a ,method for the effective planning and controlling of ALL these sources needed to take, make, ship and account for customer orders in a manufacturing, distribution or service company

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2
Q

what are integrated packages?

A

richly functional systems designed to support many organizational functions (EG. accounting and finance)

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3
Q

what are the 5 enterprise resource planning characteristics?

A

internally focused

highly integrated across all functions

organizational fit for integrated sharing of information

packaged applications supported by the vendor

customization

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4
Q

what are the 4 business processes in enterprise resource planning?

A

manufacturing and production
finance and accounting
slaes and marekting
Human Resources

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5
Q

what are the 4 things finance and accounting ERP systems do?

A

cash on hand
accounts receivable
customer credit
revenue

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6
Q

what are the 3 things human resource ERP systems do?

A

hours worked
labour cost
job skills

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7
Q

what are the 5 things manufacturing and productions ERP systems do?

A

materials
productions schedules
shipment dates
production capacity
purchases

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8
Q

what are the 4 things sales and marketing ERP systems do?

A

orders
sales forecasting
return requests
price changes

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9
Q

what does SAP stand for?

A

systems, applications and products in data processing

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10
Q

what are SAP systems?

A

multinational software corporation that provides enterprise resource planning software to manage business operations and customer relations

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11
Q

where is SAP based in?

A

based in Germany, now worldwide

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12
Q

what are the 5 things SAP software helps companies manage?

A

financial
logistics
supply chain
Human Resources
other business functions

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13
Q

how does the SAP ERP system work?

A

it integrates all data and processes of an organization into a unified system

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14
Q

what is an example of how SAP helps with business analysis?

A

it evaluates performance through functionality for analyzing workforce, operations and supply chains

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15
Q

what is an example of how it can help with financial and management accounting?

A

manage corporate finance functions by automating financial supply chain management, financial accounting and management accounting

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16
Q

what is an example of SAP helping with human capital management?

A

tools to maximize the profitability potential of workforce, with functionality for employee transaction management and employee lifecycle management

17
Q

what are the 2 issues and challenges in implementing ERP systems?

A

business must align processes to the ERP system

ERP systems cross organizational boundaries

18
Q

what are the 4 things to consider before implementing ERP strategies?

A

high initial cost
high cost to maintain
future upgrades
training

19
Q

what are the 3 factors of choosing an ERP system?

A

control
business requirements
best practices

20
Q

what does control mean in factors of selection for ERP systems?

A

control refers to where the power lies related related to computing and decision support systems (centralized VS decentralized) in selecting systems, developing policies and procedures

21
Q

what does business requirements refer to in factors of selection for ERP systems?

A

refers to the systems capabilities and how they meet organizational needs through the use of software or groups of business functionality

22
Q

what does best practices refer to in factors of selection for ERP systems?

A

refers to the degree to which the software incorporates industry standard methods for doing business which can cause a need for significant business processes reengineering

23
Q

what are the 4 recommendations for ERP system success?

A

secure executive sponsorship

get help from outside experts

throughly train users

take a multidisciplinary approach to implementations

info systems (18 decks)

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