Chief Officer Ch.3 Flashcards
What are 4 commonly encountered communication problems? Page 59
Noise, time constraints, filtering, semantics
__Is the intentional editing of a message in order to avoid conflict. Page 59
Filtering
This communication problem often results in the message being delivered in an autocratic way. Page 59
Time constraints
__Deals with word meanings. Page 60
Semantics
____Is developed from an individuals background his or her experiences, perceptions, and assumptions. Page 60
Frame of reference
Hearing only what one wants to hear is called what? Page 60
Selective listening
Common communication problems can be mitigated by using what principles of effective communication? Page 60
Empathy, Repetition,
Trust, timing, length, simple language
What is the basis for good communication? Page 60
Listening
_____Are generally considered to determine course of actions where as directives or general orders are regarded as specific orders or instructions that many times have a shelf life? Page 61
Policies
__May be issued to start, stop, suspend, or modify a particular action. Page 61
Directives/general orders
___Are designed to provide organizational members with guidance and direction in operational issues. Page 61
SOP/SOG
What is the study of the origin and meaning of language? Page 62
Linguistics
When developing or revising an SOP, it is important to remember to gather input from the___who will transmit, follow, and enforce the procedure. P.62
Officers
What are five reasons for revising or creating an SOP? P 62
- New information resulting from the review of an accident or injury
- Change in operation due to new research in area of tactics
- Change in operation due to a newly recognize response risk
- An old procedure that has outlived changes in department operations and culture
- Newly acquired equipment or apparatus

A memo should include the authors name and title and the authors initials it should not have his __? P64
Signature
