chapters 11, 13, 14

Question 1

what copies documents to the computers hard drive

Answer 1

scanner

Question 2

is a schedule a legal document

Answer 2

yes

Question 3

what is an NSF

Answer 3

a bounced check

Question 4

what skills are considered personal qualities

Answer 4

soft

Question 5

who requires easy access to SDS

Answer 5

OSHA

Question 6

confidentiality refers to

Answer 6

patient PHI (protected health information)

Question 7

FDCPA stands for

Answer 7

fair debt collection practices act

Question 8

what does the FDCPA do

Answer 8

requires debt collectors treat their debtors fairly/prohibits harassment

Question 9

what are clinical supplies

Answer 9

medically related supplies (ex: tongue depressor, alcohol swabs)

Question 10

what are administrative supplies

Answer 10

items that are used in the office portion of the practice (ex: pens, rubber bands)

Question 11

what are general supplies

Answer 11

supplies used by employees and patients (ex: toilet paper, hand soap)

Question 12

what is an internal audit

Answer 12

an audit done by the office staff

Question 13

you should always ask callers if they

Answer 13

have any questions

Question 14

should you always try to reschedule cancelled appointments

Answer 14

yes

Question 15

what is petty cash

Answer 15

an amount of money kept by the office to use for small insignificant items

Question 16

scheduling that groups similar appointments together on a specific block of time during the day or week

Answer 16

cluster

Question 17

what provides financial info regarding anticipated revenue and expenses

Answer 17

operating budget

Question 18

what is restrictive endorsement

Answer 18

specifies how the check may be redeemed (ex: for deposit only)

Question 19

what does SOAP stand for

Answer 19

S - subjective (symptoms from the patient)
O - objective (data or test results)
A - assessment (diagnosis)
P - plan of action (treatment)

Question 20

what are the six C’s of charting

Answer 20

1. clients words
2. clarity
3. completeness
4. conciseness
5. chronological order
6. confidentiality

Question 21

what are 3 special considerations

Answer 21

1. visually impaired
2. older
3. difficulty with communication

Question 22

what are 3 common reasons for hardship cases (patient cannot pay)

Answer 22

1. uninsured/underinsured
2. elderly
3. limited income

Question 23

what 2 documents are filled out during registration

Answer 23

1. medical history form
2. patient registration form

Question 24

what are 3 uses for medical records

Answer 24

1. quality of care
2. insurance billing
3. lab/diagnostic reports