chapters 11, 13, 14 Flashcards
what copies documents to the computers hard drive
scanner
is a schedule a legal document
yes
what is an NSF
a bounced check
what skills are considered personal qualities
soft
who requires easy access to SDS
OSHA
confidentiality refers to
patient PHI (protected health information)
FDCPA stands for
fair debt collection practices act
what does the FDCPA do
requires debt collectors treat their debtors fairly/prohibits harassment
what are clinical supplies
medically related supplies (ex: tongue depressor, alcohol swabs)
what are administrative supplies
items that are used in the office portion of the practice (ex: pens, rubber bands)
what are general supplies
supplies used by employees and patients (ex: toilet paper, hand soap)
what is an internal audit
an audit done by the office staff
you should always ask callers if they
have any questions
should you always try to reschedule cancelled appointments
yes
what is petty cash
an amount of money kept by the office to use for small insignificant items
scheduling that groups similar appointments together on a specific block of time during the day or week
cluster
what provides financial info regarding anticipated revenue and expenses
operating budget
what is restrictive endorsement
specifies how the check may be redeemed (ex: for deposit only)
what does SOAP stand for
S - subjective (symptoms from the patient)
O - objective (data or test results)
A - assessment (diagnosis)
P - plan of action (treatment)
what are the six C’s of charting
- clients words
- clarity
- completeness
- conciseness
- chronological order
- confidentiality
what are 3 special considerations
- visually impaired
- older
- difficulty with communication
what are 3 common reasons for hardship cases (patient cannot pay)
- uninsured/underinsured
- elderly
- limited income
what 2 documents are filled out during registration
- medical history form
- patient registration form
what are 3 uses for medical records
- quality of care
- insurance billing
- lab/diagnostic reports
