Chapter Overviews

Question 1

Chapter 14 - Process Redesign Overview

Answer 1

Process Redesign

1. Why? Management may need to redesign processes because of changes in the environment, so they need to consider how to evaluate their current position of processes and what they would like it to be.
2. How to do it? Harmons Process will help identify the strategic importance vs the complexity of a process, to give management some basic options on which direction to take, such as Outsource, Automate and Improve.
3. Further ways to it? Harmon also discussed further types of options management on how can management can improvements.
4. When management is considering a redesign process they need know if it feasible.
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