Chapter 7

Question 1

That which characterizes the relationship between employees and employers and is exemplified by such things as loyalty, commitment and fairness is called the ___________________. It is changing due to the lack of control employees have in healthcare positions with no guarantee of job retention.

Answer 1

Psychological contract.

Question 2

An example of a major factor affecting the individual/organizational relationship is _______

Answer 2

Loyalty

Question 3

Organizational commitment is affected when an employee begins to question their relationship with their employer either positively or negatively. Good work experiences will mean a high level of commitment and is described as ____________ and will also affect morale and productivity.

Answer 3

Job satisfaction

Question 4

A challenge for all healthcare organizations regarding recruitment of good workers is their ability to hold on to them through maintaining a positive relationship with them. Their ability to keep good employees is called _________

Answer 4

Retention

Question 5

It is essential for employers to keep good employees through enhancements in the workplace. Two examples of retention enhancements are ________ and ________

Answer 5

Career planning and Recognition

Question 6

It is imperative that employers learn why their former employees leave the organization. Data about the reasons why they leave is helpful in making modifications to the work environment to enhance retention is collected through an interview process called the ________ with the out-going employee.

Answer 6

Exit Interview

Question 7

In employee retention it is necessary to match the right person with the right job. This will keep turnover low and job satisfaction up. Two actions which characterize this effort are _____________ and _______________

Answer 7

Recruitment and Selection

Question 8

__________ and ________ of turnover data often leads to successful employer workplace pilot programs which can enhance worker retention and job satisfaction.

Answer 8

Evaluation and Follow up

Question 9

The quality of employee ________ with supervisors and _________ is a vital component of the capacity of an organization to _______ employees.

Answer 9

Relationships, Coworkers and retain