Chapter 4: Communications and Documentation

Question 1

_______ is the transmission of information to another person

Answer 1

communication

Question 2

a _____ the a written portion of an EMT’s patient care interaction and becomes part of the patient’s legal medical record

Answer 2

PCR

Question 3

Therapeutic communication uses various techniques both _____ and ______ strategies

Answer 3

verbal and nonverbal strategies

Question 4

________ is the study of space and how distance between people effects communication

Answer 4

proxemics

Question 5

6 functions of pre-hospital care report

Answer 5

1. continuity of care
2. education
3. administration information
4. research record
5. legal documentation
6. evaluation and CQI

Question 6

______ is any radio that contains a transmitter and a receiver at a fixed location

Answer 6

base station radio

Question 7

______ is a radio mounted on a vehicle

Answer 7

mobile radio

Question 8

______ is a radio usually carried by the EMT

Answer 8

portable radio

Question 9

a ______ is a specialized type of base station radio that receives a radio transmission on one frequency at a low power and re-transmits the message on a different frequency at a higher power

Answer 9

repeater

Question 10

_______ occurs when anyone considers their own cultural values as more important when interacting with people of a different culture

Answer 10

ethnocentrism

Question 11

a drawback to the use of cellphones for EMS is the risk of

Answer 11

overloading the system in emergencies

Question 12

when the dispatcher transmits information about a call to your unit, what are the two most important pieces of information

Answer 12

address and nature of the illness

Question 13

once you receive an order from medical control you should

Answer 13

repeat the order back, word for word, and the receive the information

Question 14

during transport to the hospital what information should not be given in a radio report

a. the physical findings of your exam
b. the patients race and insurance status
c. the result of any treatment you have given
d. your ambulance level and type of service

Answer 14

b. the patients race and insurance status

Question 15

data regarding patient care information are recorded using a

Answer 15

state or local form based on national data points

Question 16

if you make an error on your PCR before turning a copy into the hospital you should

Answer 16

draw a single line through the error and place your initials next to it

Question 17

at the scene of a minor motor vehicle crash, one patient is refusing to be treated or transported by EMS. Your next step should include:

Answer 17

explaining the risks of the patient’s decision to the patient

Question 18

________ includes facial expressions, body language, and eye contact

Answer 18

nonverbal communication

Question 19

_______ questions allow a free-flow of conversation

Answer 19

open-ended questions

Question 20

which of the following information is generally not included on the patient care

a. chief complaint
b. vital signs
c. initial assessment
d. patient’s employer information

Answer 20

d. patient’s employer information