Chapter 4

Question 1

centralization

Answer 1

degree to which decision-making authority resides at the top of the organizational chart

Question 2

departmentalization

Answer 2

degree to which work units are grouped based on functional similarity of similarity of work flow

Question 3

job analysis

Answer 3

the process of getting detailed information about jobs

Question 4

job description

Answer 4

a list of the tasks, duties, and responsibilities (TDRs) that a job entails

Question 5

job specification

Answer 5

a list of the knowledge, skills, abilities, and other characteristics (KSAOs) that an individual must have to perform a job

Question 6

job design

Answer 6

the process of defining the way work will be performed and the tasks that will be required in a given job

Question 7

job redesign

Answer 7

the process of changing the tasks or the way work is performed in an existing job

Question 8

ergonomics

Answer 8

the interface between individuals’ physiological characteristics and the physical work environment