Chapter 12: Hardware and Network Troubleshooting

Question 1

A grinding noise, fingers on a chalkboard noise, or regular rhythmic ticking or clicking means a ____ is about to or has failed.

Answer 1

HDD

Question 2

A system that boots fine but can’t the OS could indicate a problem with the ____ or ____ on the hard drive.

Answer 2

MBR or Master Boot Record; boot sector

Question 3

____ is an industry standard for how many reads and writes a storage unit can complete.

Answer 3

IOPS or Input/Output Operations Per Second

Question 4

Most hard drives have been built with ____ software installed, that monitors hard drive reliability and warns you in the event of an imminent failure.

Answer 4

S.M.A.R.T or Self-Monitoring, Analysis, and Reporting Technology

Question 5

A/An ____ image on an LCD screen could be caused by external interference, a loose or bad cable, or the resolution is set for something that the display can’t handle.

Answer 5

fuzzy

Question 6

Flickering screens are most commonly caused by the ____ starting to fail.

Answer 6

backlight

Question 7

Incorrect color display can happen when the LCD monitor’s ____ starts to fail and doesn’t perform color mapping correctly. It could also mean the pins on the connector are damaged or the connector isn’t plugged in all the way.

Answer 7

controller board

Question 8

Certain unacceptable video-quality issues, such as jerky refresh speeds and lags, can be remedied by ____ to a video card.

Answer 8

adding memory

Question 9

If a laser printer is printing all-black pages, what two items could be causing the issue?

Answer 9

1. Charging Corona wire/roller
2. HVPS or High Voltage Power Supply

Question 10

If a laser printer is printing repetitive small marks or defects, leaked toner could be accumulating on a ____.

Answer 10

roller

Question 11

A laser printer that is printing vertical white lines is caused by a dirty ____.

Answer 11

transfer corona wire

Question 12

A groove or scratch in the ____ or a dirty ____ can cause vertical black lines running down all or part of the page from a laser printer.

Answer 12

EP drum; charging corona wire

Question 13

Image smudging on a print-out from a laser printer indicates an issue with the ____ assembly or the ____.

Answer 13

fuser; heat roller

Question 14

Ghosting (or echo images) from previously printed pages on the current page from a laser printer can be cause by either a broken ____ or bad ____.

Answer 14

cleaning blade; erasure lamp

Question 15

The ____ is a service that formats print jobs in a language that the printer understands.

Answer 15

print spooler

Question 16

The ____ command returns the name of the host computer on which it’s executed in the Window’s command prompt.

Answer 16

hostname

Question 17

The ____ command typed into the Window’s command prompt allows you to perform network-management tasks, such as sharing folders.

Answer 17

net