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Winter 2013 > Chapter 12 > Flashcards

Chapter 12 Flashcards

1
Q

Motivation

A

unsatisfied wants or needs lead to drives that re aimed at goals or incentives

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2
Q

4 motivation types

A

positive, negative, intrinsic, extrinsic

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3
Q

Intrinsic motivation

A

an individual experiences fulfillment

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4
Q

Extrinsic

A

the external compensation or incentive plans are of great importance

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5
Q

the only one that crates positive sustainable motivation

A

intrinsic and positive

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6
Q

motivation process

A

unsatisfied need
drive toward goal to satisfy need
attainment of goal

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7
Q

The universalist assumption

A

the motivation process is universal
all people are motivated to pursue goals they value
culture influences specific content
motivation across cultures varies

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8
Q

Content theories

A

theories that explain work motivation in terms of what arouses, energizes or initiates employee behavior

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9
Q

Process theories

A

theories that explain work motivation by how employee behavior is initiated, redirected and halted

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10
Q

Content Theories short def.

A

what creates behavior

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11
Q

Process theories short def.

A

How is behavior being created

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12
Q

Content theory examples

A

Maslows hierarchy of needs

Herzbergs 2 factor theory

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13
Q

Process theory examples

A

Vrooms expentancy theory

adams equity theory

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14
Q

Maslows Hierarchy of needs theory

A

lower level needs must be satisfied before higher level needs become motivators.
more ways to satisfy higher level than lower level.

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15
Q

International findings (Haire study)

A

international managers: upper level needs were of particular importance to them
US and Nordic countries.autonomy and self actualization were most important and least satisfied needs for respondents

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16
Q

Asian managers

A

autonomy and self actualization also ranked high

17
Q

The two factor theory

Hertzberg theory

A

a theory that identifies two sets of factors that influence job satisfaction

18
Q

two factors

A

Hygiene Factors

Motivational factors

19
Q

motivators

A 
achievement
recognition
responsibility
responsibility
advancement
the work itself
20
Q

Hygiene

A 
salary
technical supervision
company policies and administration
interpersonal relations
working conditions
21
Q

International findings on Hertzbergs theory

A

research in New Zealand and greeece tended to support herzbergs theory
overall theory held true.

22
Q

Achievement Motivation theory

A

individuals need to get ahead to attain success and to reach objectives

23
Q

profile of high achievers

A

personal responsibility
moderate risk takers
expect concrete feedback on performance
tend to be loners and not team players

24
Q

Anglo cultures support…

A

achievement motivation and talent should be managed accordingly

25
Q

Managing the UK

A 
class matters
titles are important
distant, no contact
monochronic, very punctual
achievement oriented
similar to US, individual bonus's are ok
26
Q

Managing in the UK

A

business attire is formal
after hours socializing is not in the norm
many large companies have similar rules as the US for business entertainment
gifts are not expected

27
Q

Dinner in the UK

A

only if you have established a relationship
dont bring up business
dont toast, only senior members
if you are the guest, you must initiate departure
dont mix classes and work levels

28
Q

Managing in the UK

A 
very polite, no criticise on the spot
very formal
meetings are well planned and productive
almost all decision are approved by thhe Board
MD=CEO title
29
Q

Sabatini Law

A

incentives for the purchase of equipmetna dn machinery
allows italian firms to acquire technology and allows producers of machinery throughout the EU to sell directly into Italy

30
Q

Doing business in Italy

A 
Negotiations are slow
urgency is a weakness
dont be suprised by smokers
always accept the coffee
start meetings with small talk
family ties, strong
31
Q

doing business in italy

A

leave time for several meetings
be prepared for :il GrandeTeatro Italiano
plan in some wiggle room, know your bottom line

32
Q

Equity theory

A

Motivation affected by perception of fair treatment
support in the western world
support is mixed on an international basis

33
Q

Goal setting theory

A

motivation based on how individuals set goals and smart goals

34
Q

Expectancy Theory

A

Motivation is influenced by a persons belief that:
effort will lead>performance
performance will lead to specific outcomes
outcomes will be of value
high performance+high rewards=high satisfaction

35
Q

internal locus of control

A

I control my destiny

36
Q

external locus of control

A

they control my destiny

37
Q

QWL

A

quality of work life is not the same throughout the world

38
Q

The importance of work in an individuals life relative to other areas of interest

A

can provide important insights into how to motivate human resources in different cultures

39
Q

Karoshi

A

job burnout

Winter 2013 (4 decks)

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