Chapter 11 - Business Process Change

Question 1

Why would a business change their processes?

Answer 1

In order to improve. To reduce costs. To expand. To exploit opportunities and for a new direction

Question 2

What is the model for process and strategy mix

Answer 2

Harmons process and strategy mix

Question 3

Outline Harmons Process and Strategy mix

Answer 3

OUTSOURCE IMPROVE AUTOMATE

Question 4

When would you Outsource

Answer 4

OUTSOURCE when the strategic importance is low.

Question 5

When would you automate

Answer 5

When the complexity is low

Question 6

When would you improve

Answer 6

When strategic importance is high and complexity is high

Question 7

What are the advantages and disadvantages of Outsourcing

Answer 7

ADVANTAGES- reduce costs, time freed up, focus on core competences, expertise useful. DISADVANTAGES- reliant on company, loss of skill, tied/contracted/locked, reduced control

Question 8

How can software be assessed

Answer 8

Functionality, Design, Compliance, Updates, Supplier cred, technical specs, compatibility, time, cost, installation and implementation