Chapter 1 - Business Communication In The Digital Age Flashcards
m-commerce
Mobile Technology Business
VoIP
Voice Over Internet Protocol; A technology that allows callers to communicate using broadband Internet connection, thus eliminating long-distance and local telephone charges.
Intranets
A company’s own protected web site provided to handle company e-mail, announcements, employee directories, policy handbooks, frequently asked questions, personal forms and data, employee discussion forums, shared documents and other emploee information.
Presence Technology
Tech that makes it possible to locate and identify a computing device as soon as users connect to the network.
Hot Desks
An unassigned workspace that is up for grabs by employees; also called a mobile platform or nonterritorial workspace
Fair Use
Copyright law that gives individuals limited rights to use copyrighted material without requiring permission.
False Necessity Trap
When people act from the belief that they are doing what they must do.
Rationialization Trap
When people try to explain away unethical actions by justifying them with excuses.
Self Deception Trap
When individuals behave unethically to make themselve look good.
Doctrine-Of-Relative-Filth-Trap
When unethical actions look good when compared with worse behavior by others.
Daft and Lengel’s Media Richness Theory what is it??
Attempts to classify media in organizations according to how much clarifying information they are able to convey from a sender to a recipient.
How have organizations improved downward information flow?
Forming smaller operating units and work teams. Shorter chains of communication.
How do you improve upward information flow?
- hiring communication coaches to train employees,
- asking employees to report customer complaints,
- encouraging regular meetings with staff,
- providing a trusting, nonthreatening environment in which employees can comfortably share their observations and ideas with management, and
- offering incentive programs that encourage employees to collect and share valuable feedback.
How do you improve horizontal information flow?
- training employees in teamwork and communication techniques,
- establishing reward systems based on team achievement rather than individual achievement, and
- encouraging full participation in team functions.```
How to use grapevine new productively?
respecting employees’ desire to know,
increasing the amount of information delivered through formal channels,
sharing bad as well as good news,
monitoring the grapevine, and
acting promptly to correct misinformation.Footnote
