Chapter 1

Question 1

Managers are__ __ and __ oriented

Answer 1

task, achievement, pple

Question 2

organization

Answer 2

group of pple who work together to achieve specific purpose

Question 3

Management

Answer 3

1) pursuit of organizational goals efficiently and effectively
2) integrating work
3) POLC the organization’s resources

Question 4

efficiency

Answer 4

• means of attaining goals

- use resources wisely and effectively

Question 5

effectiveness

Answer 5

make right decisions and successfully carry them out to achieve goals

Question 6

multiplier effect

Answer 6

influence is multiplied far beyond results achieved by 1 person acting alone

Question 7

payoffs of studying management

Answer 7

understand how to:

• deal w/ org from outside
• relate to supervisors
• interact w/ coworkers
• manage self in workplace

Question 8

rewards of practicing management

Answer 8

• you and employees can experience sense of accomplishment
• stretch abilities and magnify range
• build catalog of successful products or services
• become mentor and help others

Question 9

mentor

Answer 9

experienced person who provided guidance to some 1 new

Question 10

4 management functions (management process)

Answer 10

planning, organizing, leading, controlling (POLC)

Question 11

planning

Answer 11

setting goals and deciding how to achieve them

Question 12

organizing

Answer 12

arranging resources to accomplish the work

Question 13

leading

Answer 13

motivating, directing, and influencing pple to work hard to achieve organizations goals

Question 14

controlling

Answer 14

monitoring performance, comparing it w/ goals, taking corrective action as needed

Question 15

7 challenges to being exceptional manager

Answer 15

Managing for:
\+competitive advantage
\+diversity, globalization
\+information, ethical standards
\+sustainability, happiness

Question 16

Competitive advantage

Answer 16

ability of organization to produce goods/services more effectively than competitors thereby outperforming them

Question 17

to get competitive advantage organization must stay ahead in four areas

Answer 17

(1) being responsive to customers
(2) innovation
(3) quality
(4) efficiency

Question 18

innovation

Answer 18

finding new ways to deliver new/better goods/services

Question 19

internet

Answer 19

global network of independently operating but interconnected computers, linking thousands of smaller networks worldwide

Question 20

e commerce

Answer 20

buying and selling of goods and services over computer network

Question 21

e business

Answer 21

using Internet to facilitate every aspect of running a business

Question 22

e-mail (electronic-mail)

Answer 22

messages and documents transmitted over a computer network

Question 23

texting

Answer 23

quick text messages exchanged among smartphones

Question 24

social media

Answer 24

Internet based and mobile technologies such for generating interactive dialogue w/ others on a network

Question 25

cloud computing

Answer 25

storing software and data on gigantic collection of computers located away from company site

Question 26

databases

Answer 26

computerized collections of interrelated files

Question 27

Big data

Answer 27

stores of data so vast conventional database systems can’t handle them

Question 28

artificial intelligence

Answer 28

creating computer systems that simulate human reasoning and sensation

Question 29

telecommute

Answer 29

work from home or remote location using info tech

Question 30

project management software

Answer 30

programs for planning and scheduling resources to compete project on time

Question 31

knowledge management

Answer 31

implementing systems and practices to increase sharing of knowledge and info throughout organization

Question 32

sustainability

Answer 32

eco development that meets present needs w/o compromising ability for future needs to be met

Question 33

4 levels of management

Answer 33

top, middle, 1st line, and team leader

Question 34

top manager

Answer 34

make long term decision about overall direction of company

Question 35

middle managers

Answer 35

implement policies and plans of top manager ; coordinates activities of 1st line manager

Question 36

high touch job

Answer 36

dealing with pple rather than computer screens or voice response systems

Question 37

1st line manager

Answer 37

short term operating decisions; direct daily tasks of non manager personnel

Question 38

team leaders

Answer 38

manager responsible for facilitating team activities