Chapter 1

Question 1

An organized, face-to-face, prepared, intentional attempt to inform, entertain, or persuade a group of people (usually 5 or more) through words, physical delivery, and at times visuals or audio aids.

Answer 1

Public Speaking

Question 2

fear of public speaking. Tend to freeze in front of an audience. Fear also arises in responding to professor in class, job interviews, and stranger interactions

Answer 2

glossophobia

Question 3

a mindset that if your speech falls short of perfection then you are a failure as a public speaker.

Answer 3

“all or nothing” thinking

Question 4

believing that a single event (such as failing at a task) is a universal or “always” event

Answer 4

overgeneralization

Question 5

tendency to anticipate that things will turn out badly, no matter how much you practice or rehearse.

Answer 5

fortune telling

Question 6

Sharing meaning between two or more people. A transactional process of sharing meaning with others

Answer 6

communication

Question 7

What are the 7 elements of the communication process?

Answer 7

1.) People
2.) Context
3.) Message
4.) Channel
5.) Noise
6.) Feedback
7.) Outcome

Question 8

anything that disrupts, interrupts, or interferes with the communication process

Answer 8

noise

Question 9

Something in the room or physical environment keeps them from attending to or understanding a message. Or Something in an environment that distracts or prevents someone from receiving a message or causes the sender to have issues relaying the information they are tying to present.

Answer 9

Contextual

Question 10

When the receiver has a biological barrier when obtaining the information, the receiver is trying to present. Also, it’s when the sender has a biological barrier that makes the presentation harder to explain.

Answer 10

Physical

Question 11

When the receiver or sender has problems understanding or explaining based on negative internal stressors.

Answer 11

Psychological

Question 12

process of the sender putting his/her thoughts and feelings into words or other symbols

Answer 12

encode

Question 13

process of the listener or receiver understanding the words and symbols of a message and making meaning of them

Answer 13

decode

Question 14

a word, icon, picture, object, or number that is used to stand for or represent a concept, thing, or experience.

Answer 14

symbol

Question 15

objective or literal meaning shared by most people using the word.

Answer 15

denotative

Question 16

subjective or personal meaning the word evokes in people or individually

Answer 16

connotative

Question 17

What are the two words that the author lists as the “Kiss of Death” for web or online speaking?

Answer 17

Monotone and Monorate

Question 18

What is the “key word” the author says is important to remember?

Answer 18

Energy

Question 19

What are the two main tools you have for online speaking?

Answer 19

voice and your visuals (slides)

Question 20

behavior that is perceived to be legitimate and fits the speaking context.

Answer 20

appropriateness

Question 21

a passion for excellence.

Answer 21

commitment

Question 22

The speaker is both a sender and a receiver simultaneously, not merely a sender or a receiver.

Answer 22

transactional

Question 23

engaging in communication with others that is both effective and appropriate in a given context.

Answer 23

communication competence

Question 24

the successful performance of a communication behavior and the ability to repeat such a behavior.

Answer 24

communication skill

Question 25

the environment in which communication occurs; who (sender-receiver) communicates what (message) to whom (receiver-seder) why a message is presented (purpose), where (setting) it is presented, and when (timing) and how (channel it is transmitted.

Answer 25

context

Question 26

the degree to which speakers have progressed toward the achievement of their goals.

Answer 26

effectiveness

Question 27

A system of judging the moral correctness of human behavior by weighing that behavior against an agreed-upon set of standards of right and wrong.

Answer 27

ethics

Question 28

When you think about your communication and concentrate on changing what you do to become more effective.

Answer 28

mindful

Question 29

when you are not aware of your communication with others or simply do not care, so no improvement is likely.

Answer 29

mindless

Question 30

a followable prescription that indicates what behavior is required, preferred, or prohibited in certain contexts.

Answer 30

rule