Chap 3

Question 1

Occurs when individuals receive too much information and are unable to interpret it in a meaningful way.

Answer 1

information overload

Question 2

Occurs when communicators are sensitive to each other’s needs and communicative goals, actively listen, and respond appropriately and effectively.

Answer 2

dialogue

Question 3

Occurs when communicators are concerned only with expressing their own ideas and their own individual goals.

Answer 3

monologue

Question 4

The psychological and emotional tone that develops as communicators interact with one another.

Answer 4

communication climate

Question 5

Prescriptions for how people should interact and what messages should mean in a particular setting.

Answer 5

cultural norms

Question 6

The belief that your worldview, based on your cultural background, is superior to others’ worldviews.

Answer 6

ethnocentrism

Question 7

Occurs when individuals view something as unimportant, trivial, routine, or habitual and fail to focus their attention on it.

Answer 7

mindlessness

Question 8

Conditions in the environment that interfere with listening.

Answer 8

external noise

Question 9

Thoughts, emotions, and physical sensations that interfere with listening.

Answer 9

internal noise

Question 10

Occurs when individuals actively focus their attention on themselves and others in the present moment.

Answer 10

mindfulness

Question 11

Anxiety produced by the fear of misunderstanding, not fully comprehending, or not being mentally prepared for information you may hear.

Answer 11

listening anxiety